Robert Laffette
Green Cove Springs,FL
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Energetic Customer Service Hose bringing experience in retail product sales. Maintains current insight on market trends and customer preferences to boost sales. Open and clear communicator skillful in resolving conflicts and completing purchases.
Overview
2
2
years of professional experience
Work History
Customer Service Host
Orlando Paintball
Orlando, FL
02.2022 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Quoted prices, credit terms and other bid specifications.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed customer relationships and increased overall sales by 20%.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Customer Service Representative
Phillips Contracting Company Inc.
Ocoee, FL
06.2018 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Welcomed, greeted and assisted guests in high-traffic store, generating $100 of dollars in business.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 60%.
- Improved overall efficiency 80% by anticipating needs and providing outstanding support.
Education
Associate of Arts - Emergency Care Attendance
Orlando Technical College - Mid Florida Tech
Ocoee, FL05.2021
GED -
Sunshine High School
Orlando, FL05.2018
Skills
- Cash handling
- Order taking
- Cleaning and sanitizing
- Identification checks
- Cleanliness
- Customer assistance
- Heavy lifting
- Basic math skills
- Multi-tasking ability
- Cash balancing
Timeline
Customer Service Host
Orlando Paintball
02.2022 - Current
Customer Service Representative
Phillips Contracting Company Inc.
06.2018 - 01.2020
Associate of Arts - Emergency Care Attendance
Orlando Technical College - Mid Florida Tech
GED -
Sunshine High School
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