Kimberly Castro
Corona,CA
Summary
Resourceful Customer Service Host known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and customer communication, ensuring smooth operation and client satisfaction. Excel in empathy, active listening, and adaptability, leveraging these soft skills to enhance customer experience and foster positive interactions.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Customer Service Host
Walmart
Corona, California
02.2024 - Current
Handle Money service transactions.
Greeted Walmart customers with friendly support at front end.
- Assisted service desk with returns, exchanges, and purchase questions.
- Guided shoppers through self-checkout and registers
- Resolved customer concerns using Walmart store policies and procedures.
- Directed customers to departments, products, and store services.
- Communicated with associates to support smooth Walmart store operations.
Education
Some College (No Degree) - Business
Norco College
Norco, CASkills
- Cash handling
- Return processing
- Store policy compliance
- Service desk support
- Conflict resolution
- Transaction accuracy
- Clear communication
- Problem solving
- Attention to detail
- Team collaboration
- Assertiveness
- Complaint handling
- Customer focus
- Flexibility
- Language proficiency
- Cross-selling strategies
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Host
Walmart
02.2024 - Current
Some College (No Degree) - Business
Norco College