Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taina Castro

Newark,NJ

Summary

Proven expertise in customer service and data entry, demonstrated through a successful tenure at Vital Records Control. Excelled in resolving high-stress situations, enhancing customer loyalty, and ensuring data accuracy. Skilled in Microsoft Excel and active listening, I significantly improved team productivity and customer satisfaction, showcasing a strong blend of technical and interpersonal abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Vital Records Control
Keasbey, NJ
12.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Answered emails, phone calls, filing, faxing.

Data Entry Clerk

Vital Records Control
Piscataway, NJ
01.2022 - 08.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Customer Fulfillment Associate

Amazon
Avenel, NJ
05.2021 - 11.2021
  • Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.

Secretary

Parking Line Striping Llc
Remote, NJ
01.2020 - 07.2020
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

Admiral William F. Halsey
Elizabeth, NJ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Microsoft Excel
  • Scheduling
  • Microsoft outlook
  • Appointment scheduling
  • Documentation
  • Administrative support
  • Filing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Vital Records Control
12.2022 - 07.2024

Data Entry Clerk

Vital Records Control
01.2022 - 08.2022

Customer Fulfillment Associate

Amazon
05.2021 - 11.2021

Secretary

Parking Line Striping Llc
01.2020 - 07.2020

Admiral William F. Halsey
Taina Castro