TAINA HYPPOLITE GMAKOUBA
Clementon,NJ
Summary
Dynamic customer service professional with a proven track record at Prometric Call Center, excelling in scheduling and data entry. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Proficient in Microsoft Office, with strong team collaboration skills that drive operational success and foster positive client relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Prometric Call Center
Brooklyn, NY
07.2019 - 02.2020
- Handled inbound calls to schedule and reschedule statewide exams (CNA, construction, court interpreter, etc.).
- Entered candidate and test data into call center databases with accuracy and confidentiality.
- Provided exam and licensing information, processed mail, and issued completion certificates.
- Met call quality and resolution time expectations while maintaining excellent customer satisfaction.
Administrative Assistant
NYC College of Technology / SUNY Brooklyn EOC
Brooklyn, NY
03.2019 - 02.2020
- Provided front-desk and administrative support for faculty, staff, and students.
- Coordinated phone management, photocopying tasks, fax operations, and supply procurement to streamline office functions.
- Entered employment data into spreadsheets, ensuring accuracy of student information.
- Facilitated technology skill development for students in career workshops.
- Supported event coordination for career fairs and student engagement programs.
- Recognized for reliability, teamwork, and a proactive approach to problem-solving.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Driver / Customer Service Associate
Domino’s Pizza
Brooklyn, NY
02.2017 - 11.2018
- Ensured timely delivery of orders, maintaining high standards of quality.
- Processed payments with precision and ensured proper documentation.
- Assisted with order taking, complaint resolution, and phone support.
- Assisted in training new drivers on delivery routes and company procedures.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Professional Services / Community Coordinator Intern
NYCHA – Office of Public/Private Partnerships
New York, NY
08.2017 - 03.2018
- Conducted research to support funding initiatives for community programs.
- Developed PowerPoint presentations for the RE-Entry program.
- Assisted in community board meetings to collect resident feedback on new NYCHA policies.
- Coordinated community events to enhance resident engagement and participation.
- Managed volunteer activities to support local community needs and projects.
Team Leader / Customer Service
Wayback Burger
Brooklyn, NY
12.2015 - 08.2016
- Directed team of 8 to ensure smooth operations during busy shifts.
- Oversaw food quality and hygiene to ensure reliable and safe product delivery.
- Supported inventory management and optimized stock replenishment processes.
- Supervised daily operations in fast-paced restaurant environment.
- Facilitated team meetings to discuss performance and strategies.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
Bachelor of Science - Health Services Administration
New York City College of Technology
Brooklyn, NY05.2019
Associate of Science - Community Health
Kingsborough Community College
Brooklyn, NY06.2016
Skills
- Administrative and clerical support
- Customer service and communication
- Scheduling and data entry
- Classroom and student assistance
- Microsoft Office and database management
- Recordkeeping and reporting
- Team collaboration and training
- Problem solving and time management
Volunteer Experience
- Volunteer, Food Pantry, New Jersey, NJ, 05/01/21, 10/31/21, Distributed food to families in need and organized pantry inventory., Assisted with setup, registration, and coordination during community service events.
- Volunteer, Shelter Center, Brooklyn, NY, 11/01/15, Present, Prepared and served meals, set up accommodations, and supported residents at local shelters.
- Volunteer, Maryland Shelter, Baltimore, MD, 08/01/19, 02/29/20, Served meals and provided assistance to homeless individuals during meal services.
Languages
- English
- French
- Haitian Creole
Timeline
Customer Service Representative
Prometric Call Center
07.2019 - 02.2020
Administrative Assistant
NYC College of Technology / SUNY Brooklyn EOC
03.2019 - 02.2020
Professional Services / Community Coordinator Intern
NYCHA – Office of Public/Private Partnerships
08.2017 - 03.2018
Driver / Customer Service Associate
Domino’s Pizza
02.2017 - 11.2018
Team Leader / Customer Service
Wayback Burger
12.2015 - 08.2016
Bachelor of Science - Health Services Administration
New York City College of Technology
Associate of Science - Community Health
Kingsborough Community College