Tainys Jimenez
Bronx,NY
Summary
Dependable, responsible and creative professional dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Successful in encouraging team members to work efficiently and meet productions targets. Strong knowledge of office administration, costumer service, data entry and file management. Well-organize, self motivated and knowledgeable about successful strategies for managing fast-paced work. Looking to seek an maintain full-job position that offers professional challenges utilizing interpersonal skills , excellent time management and problem solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Diamond Braces
01.2024 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- In charge of training incoming employees at the same level position.
- Experienced in Medical Software systems. i.e Edge.
Building Maintenance
ABM Industries
01.2021 - 12.2022
- Liaised with building maintenance staff to address any facility issues promptly, ensuring minimal disruption to daily operations.
- Mentored junior staff members in developing their skills as building maintenance professionals while fostering a collaborative work environment focused on continuous improvement efforts across all aspects of facility management operations.
- Streamlined work order processes for increased efficiency in addressing building maintenance needs.
- Maintained accurate records of building maintenance needs, submitting work order requests in a timely manner.
- Always willing to help the team with any needs during work hours to complete all the task assigned.
- Applied effective commercial building maintenance principle and practices.
Sales Associates
Marshalls
03.2019 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Federal Work Study
Office Assistant
01.2018 - 12.2019
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Assisted in the planning and execution of campus events, resulting in increased student engagement and satisfaction.
- Collaborated with fellow Federal Work Study students to streamline administrative processes, increasing overall efficiency.
- Coordinated schedules for multiple departments within the college, streamlining event planning efforts.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Interacted with customers by phone, email, or in-person to provide information.
- Created and maintained databases to store student information.
- Collaborated with staff members to guarantee students received best possible customer service.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Created and maintained detailed records of all office activities.
Education
Bachelor of Science - Psychology
Lehman College of The City University of New York
The Bronx, NY07.2025
Certified Phlebotomy Technician (CPT)
TIA School of Allied Health
New York, NY08.2023
Associate of Science -
Associates in Liberal Arts & Scisnces
The Bronx, NY12.2018
Skills
- Medical Terminology
- Patient Care
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Records Maintenance
- HIPAA Guidelines
- Proficient in Microsoft Office
- Medical records Management
- Medical Office Administration
- Sales
Certification
PT- Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Full Professional
Reference
Upon Request
Timeline
Treatment Coordinator
Diamond Braces
01.2024 - Current
Building Maintenance
ABM Industries
01.2021 - 12.2022
Sales Associates
Marshalls
03.2019 - 11.2020
Federal Work Study
Office Assistant
01.2018 - 12.2019
Bachelor of Science - Psychology
Lehman College of The City University of New York
Certified Phlebotomy Technician (CPT)
TIA School of Allied Health
Associate of Science -
Associates in Liberal Arts & Scisnces
PT- Phlebotomy Technician
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