Taira Cooks
Pontiac,MI
Summary
Dynamic and resourceful professional with a strong background in customer service at Richardson Funeral Home. Proven ability to enhance customer satisfaction and drive sales through effective communication and problem-solving skills. Proficient in office administration and Excel, dedicated to fostering positive relationships and supporting team success.
Overview
7
7
years of professional experience
Work History
Office Assistant
Richardson Funeral Home
06.2023 - 01.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Walmart
05.2019 - 01.2021
- Assisted customers with product inquiries and provided exceptional service.
- Maintained organized and stocked merchandise on sales floor and backroom.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to ensure store cleanliness and safety standards.
- Resolved customer complaints and escalated issues as necessary for satisfaction.
- Monitored inventory levels and communicated restocking needs to management.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Executed visual merchandising strategies to optimize product visibility and appeal.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Meijer
10.2017 - 05.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma - Business Administration
Louisiana State University
Baton Rouge, LA06.2015
High School Diploma - General Studies
Franklin Parish High School
Winnsboro, LA05.2012
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Office administration
- Prioritizing work
- Office management
- Excel spreadsheets
- Appointment scheduling
- Professional and mature
- Strong problem solver
Accomplishments
- Developed and implemented problem solving skills, which resulted in increased company efficiency and productivity.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Successfully resolved 100s of customer issues per month.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Managed inventory and office budgeting for supplies for busy office of 12 employees.
Timeline
Office Assistant
Richardson Funeral Home
06.2023 - 01.2025
Sales Associate
Walmart
05.2019 - 01.2021
Sales Associate
Meijer
10.2017 - 05.2019
High School Diploma - Business Administration
Louisiana State University
High School Diploma - General Studies
Franklin Parish High School