Jasline Ynoa
Orlando,FL
Summary
Dedicated psychology professional with a strong foundation in child development, psychological assessment, and minors in Criminal Justice and Sociology. Eager to apply expertise to support mental and emotional well-being, while contributing to workplace environments and organizational dynamics through psychological principles.
Overview
3
3
years of professional experience
Work History
Bank Teller
PNC Bank
Orlando, Florida
07.2025 - Current
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted clients with account inquiries and provided product information.
- Educated customers on digital banking tools and services available.
- Collaborated with team members to ensure optimal customer service.
- Handled customer complaints professionally and resolved issues promptly.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Site Coordinator
Clemson University
Clemson, SC
09.2024 - 05.2025
- Coordinated and supervised tutoring programs for 6 children, ensuring individualized learning plans met each student's needs.
- Trained and managed a team of 4 tutees, providing guidance on effective teaching strategies and fostering a supportive learning environment.
- Collaborated with teachers and school administrators to align tutoring sessions with classroom curriculum, enhancing student academic outcomes.
Treasurer
Clemson University
Clemson, SC
01.2024 - 05.2025
- Oversaw fundraising activities, collaborating with 15 club members to organize events and secure sponsorships, effectively increasing the club's financial resources.
- Managed the club's budget, including tracking expenses and revenues, to ensure financial stability and transparency.
Tutor
Clemson University
Clemson, SC
09.2023 - 04.2024
- Tutored 3-6 students to strengthen their subject comprehension, boost confidence and build essential learning skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete identified lagging skills and correct weaknesses.
Clerical Office Assistant
Greenville County
Greenville, SC
06.2023 - 11.2023
- Interacted with 100s of customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Coordinated scheduling for meetings and appointments across departments.
- Compiled data and prepared reports using Microsoft Word, Excel, Access, Outlook, and PowerPoint.
- Coordinated with internal departments regarding customer inquiries or complaints.
Education
Bachelor of Arts - Psychology
Clemson University
Clemson, SC05.2025
Skills
- Customer service
- Team collaboration
- Tutoring strategies
- Project management
- Financial oversight
- Problem resolution
- Communication skills
- Fraud detection
- Event coordination
- Patience and empathy
- Relationship building
- Professionalism and courtesy
- Multitasking and organization
Websites
Accomplishments
Clemson University, Dean's List: Fall 2022, Spring 2023, Fall 2023
Campus Engagement
Treasurer, Clemson African Student Association
Oversaw fundraising activities, collaborating with 15 club members to organize events and secure sponsorships, effectively increasing the club's financial resources., Managed the club's budget, including tracking expenses and revenues, to ensure financial stability and transparency.
Languages
Spanish
Native/ Bilingual
Timeline
Bank Teller
PNC Bank
07.2025 - Current
Site Coordinator
Clemson University
09.2024 - 05.2025
Treasurer
Clemson University
01.2024 - 05.2025
Tutor
Clemson University
09.2023 - 04.2024
Clerical Office Assistant
Greenville County
06.2023 - 11.2023
Bachelor of Arts - Psychology
Clemson University