Taisei Mattson
Wichita,KS
Summary
Dynamic team lead with a proven record in coaching and mentoring. Skilled in enhancing operational efficiency and delivering exceptional customer service. Committed to driving team performance and implementing effective strategies for success.
Overview
11
11
years of professional experience
Work History
Assistant Retail Experience Manager
Fleet Feet Sports
Wichita, KS
08.2023 - Current
- Led team in executing daily operational tasks, ensuring high-quality customer service and efficient workflow.
- Mentored and trained new staff on product knowledge and sales techniques to enhance team performance.
- Open and close the store.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Facilitated workshops to educate team members on brand values and customer service excellence.
Lead Custodian
Sedgwick County Zoo
Wichita, KS
10.2021 - 06.2023
- Supervised daily cleaning operations to maintain zoo facilities and exhibits.
- Trained and mentored custodial staff on safety protocols and best practices.
- Implemented efficient waste management strategies to enhance cleanliness and sustainability.
- Coordinated schedules for custodial team to ensure coverage during peak visitor hours.
- Collaborated with zoo management to address custodial challenges and implement solutions.
Floor Associate
Ace Hardware
Wichita, KS
03.2015 - 08.2021
- Assisted customers with product selection and provided expert advice on hardware solutions.
- Maintained organized merchandise displays to enhance store aesthetics and customer experience.
- Operated cash register efficiently, processing transactions and handling customer inquiries promptly.
- Collaborated with team members to ensure timely restocking of inventory and accurate product placement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
Floor Associate
Lowes
Wichita
09.2020 - 11.2020
- Assisted customers in locating products and providing expert advice on hardware solutions.
- Maintained organized and stocked inventory to enhance product availability and customer satisfaction.
- Operated point-of-sale system efficiently, ensuring accurate transaction processing and cash handling.
- Collaborated with team members to execute store promotions and visual merchandising strategies effectively.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
Education
Bachelor of Arts - Organizational Leadership
Wichita State University
Wichita, KS05-2027
Associate of Science - Unmanned Aircraft Systems
WSU Tech
Wichita, KS05-2026
Skills
- Coaching and mentoring
- Customer focus
- Attention to detail
- Store Layout
- Report to operating partner regarding emails, orders and events
- Customer experience strategy
- Sales expertise
- Customer relations
Timeline
Assistant Retail Experience Manager
Fleet Feet Sports
08.2023 - Current
Lead Custodian
Sedgwick County Zoo
10.2021 - 06.2023
Floor Associate
Lowes
09.2020 - 11.2020
Floor Associate
Ace Hardware
03.2015 - 08.2021
Bachelor of Arts - Organizational Leadership
Wichita State University
Associate of Science - Unmanned Aircraft Systems
WSU Tech