Taisha Rocker
Akron,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Scheduling Coordinator
Akron Children’s Hospital
10.2018 - Current
- Communicate with parent guardians, school authorities, and allied professionals
- Demonstrate knowledge and compliance with departments, state, federal, and human resource policies, procedures, and guidelines
- Participate in educational efforts of department and hospital
- Switched to Neurology Unit as of February 2021 acting in same role
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented time-blocking and schedule notifications to optimize time management.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
Medical Assistant
RP, Akron Children’s Hospital
07.2017 - 10.2018
- Worked under a staff of 47 nurses on a 23-bed floor
- Provided direct patient care
- Conducted vital checks
- Assisted with ADLs
- Documented in the EPIC medical records system
- Complied to all HIPPAA privacy restrictions within my scope of practice
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
School Health Aide
Akron Children’s Hospital
06.2016 - 07.2017
- Reported to supervising RN
- Assigned to Pfeiffer Elementary School with student capacity of 236 students
- Provided school health services as directed by department and contracts
- Provided clinical care necessary (i.e basic first aid) within department, including routine, special needs, and emergency first aide
- Maintained appropriate student health records and documents services rendered
- Participated in educational efforts of department and hospital
- Communicated effectively with management, parents/guardians, school authorities, and allied personnel
- Performed vision and hearing screenings.
Customer Service Representative II
Plus One Communications
12.2013 - 06.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Director
Cuddle Care Inc
10.2012 - 11.2013
- Researched industry-related topics (combining online sources, interviews and studies)
- Maintained communication and compliance with all state licensing rules and regulations for daily operation
- Managed staff of 10 employees and in center with up to 60 children
- Responsible for all management decisions ensuring proper operation including staffing, educational curriculum, and operational systems
- Managed and maintained budgets/payroll, accounts receivable, supply ordering, marketing, and advertising
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Updated reports, managed accounts, and generated reports for company database
- Trained employees in company and regulatory compliance requirements to promote conformance
Education
Associate of Applied Science - Associate of Applied Science
Brown-Mackie College
Akron, OH03.2006
Skills
- Time Management Skills
- Data Communications
- Documentation Skills
- Critical Thinking
- Attention to Detail
- Customer Support
- Customer Relationship Management
Certification
Ohio Early Education Administrator Credential 2014
CPR/First Aide recertified 2021
AED recertified 2021
Timeline
Senior Scheduling Coordinator
Akron Children’s Hospital
10.2018 - Current
Medical Assistant
RP, Akron Children’s Hospital
07.2017 - 10.2018
School Health Aide
Akron Children’s Hospital
06.2016 - 07.2017
Customer Service Representative II
Plus One Communications
12.2013 - 06.2016
Administrative Director
Cuddle Care Inc
10.2012 - 11.2013
Associate of Applied Science - Associate of Applied Science
Brown-Mackie College
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