Taishaly Lebron
Trumbull
Summary
Sales operations and retail management leader with over 21 years of experience in driving measurable results through strategic operations and sales training. Proven expertise in developing high-performance cultures and optimizing KPI-driven performance. Skilled in managing complex project lifecycles to enhance revenue growth and operational efficiency.
Overview
21
21
years of professional experience
Work History
Sales Leadership and Development Manager
HWC
Stamford
01.2026 - Current
- Spearheaded design and execution of comprehensive sales training programs to boost team performance and product knowledge.
- Coordinated development projects to achieve organizational goals and deadlines.
- Collaborated with executive leadership to align sales development strategies with business objectives and revenue targets.
- Cultivated high-performance culture through leadership development, mentorship, and accountability frameworks.
- Shared knowledge and best practices with team members to enhance development processes.
Senior Operations Analyst
Verizon Wireless
Fairfield
08.2025 - 11.2025
- Monitored inventory trends to ensure product availability across multiple districts, optimizing sales readiness.
- Coordinated with external vendors to optimize supply chain logistics and manage complex delivery schedules.
- Streamlined communication between vendors and corporate divisions to ensure cross-functional alignment.
- Developed analytical reports to enhance decision-making initiatives.
- Evaluated failures in operational processes and conducted root cause analysis to find problem sources.
- Developed and implemented strategies to streamline processes, increase accuracy, and improve customer satisfaction.
- Coordinated with IT, Sales, and HR to ensure seamless integration of operations processes across organization.
General Manager
Verizon Wireless
Milford
10.2017 - 08.2025
- Drove consistent sales growth through KPI-driven coaching, achieving top regional leaderboard placements.
- Built high-performing teams via strategic recruitment and mentorship to ensure robust succession planning.
- Managed daily sales operations, focusing on budgeting, forecasting, and stringent inventory controls.
- Trained employees on duties, policies, and procedures to enhance operational consistency.
- Created schedules and monitored payroll to optimize labor costs within budget.
- Implemented employee disciplinary actions by issuing verbal and written warnings in accordance with company policy.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales, generating reports that informed strategic business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Assistant Manager
Verizon Wireless
Orange
07.2012 - 10.2017
- Supervised daily operations and ensured compliance with company standards.
- Coordinated team schedules and staff assignments to optimize workflow and coverage.
- Trained new employees on company policies and customer service practices.
- Managed inventory levels and stock replenishment to ensure product availability.
- Resolved customer inquiries and complaints in a professional manner.
- Guided junior staff on daily tasks and projects to enhance team performance and achieve objectives.
Senior Retail Sales Representative
Verizon Wireless
Trumbull
11.2006 - 07.2012
- Exceeded individual and store sales targets through consultative selling and core KPI focus.
- Ranked among top performers by maintaining strong conversion rates and customer satisfaction scores.
- Built long-term customer relationships by resolving concerns efficiently, educating customers on products and services, and promoting retention.
- Collaborated with team members to enhance store presentation and merchandising displays.
- Maintained knowledge of industry trends and competitor offerings to inform sales strategies.
Customer Service Representative
Verizon Wireless
Trumbull
10.2004 - 11.2006
- Resolved billing and technical inquiries, achieving first-contact resolution to enhance customer retention.
- Managed customer accounts and processed billing inquiries accurately.
- Handled escalated concerns with professionalism and empathy, ensuring satisfactory resolutions for customers.
- Provided detailed information on products and services to enhance customer understanding.
- Tracked customer interactions and followed up effectively using CRM software to improve service continuity.
Education
High School Diploma -
Central High School
Bridgeport, CT07-2001
Some College (No Degree) -
Aquaculture Vocational School
Bridgeport, CTSkills
- Sales leadership
- Team collaboration
- Sales operations strategy
- Inventory and supply chain management
- IT project oversight
- Information systems expertise
- Data visualization and dashboarding
- KPI analysis and compliance management
- Budgeting and forecasting
Languages
English
Professional
Spanish
Professional
Timeline
Sales Leadership and Development Manager
HWC
01.2026 - Current
Senior Operations Analyst
Verizon Wireless
08.2025 - 11.2025
General Manager
Verizon Wireless
10.2017 - 08.2025
Assistant Manager
Verizon Wireless
07.2012 - 10.2017
Senior Retail Sales Representative
Verizon Wireless
11.2006 - 07.2012
Customer Service Representative
Verizon Wireless
10.2004 - 11.2006
High School Diploma -
Central High School
Some College (No Degree) -
Aquaculture Vocational School