Summary
Overview
Work History
Education
Skills
Timeline
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Taiwo Mercado

Steelton,Pennsylvania

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Warehouse Worker

Nordstrom Rack
Elizabethtown, PA
10.2021 - 03.2023
  • Established and maintained good relations with customers, vendors and transport companies.
  • Packed boxes and stock using organizational guidelines.
  • Protected items by wrapping in cling film, padded moving blankets and tape.

Warehouse Worker

Ulta Beauty Inc.
Chambersburg, PA
11.2018 - 08.2019
  • Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Created shipping labels with complete details in warehouse management system.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Customer Service Representative

Airtel Nigeria
Lagos , Lagos State, Nigeria
01.2014 - 12.2016
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Associate

Etisalat Nigeria
Lagos, Nigeria, Lagos, Nigeria.
04.2012 - 02.2014
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding needs and addressed concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

Bachelor of Applied Science - Biology/Microbiology

Moshood Abiola Polytechnic
Ogun State, Nigeria.
09.2011

Skills

  • Customer Relations
  • Inbound and Outbound Calling
  • Problem Resolution
  • Email Correspondence
  • Customer Service
  • Interpersonal Communication
  • Active Listening
  • Strong Analytical and Problem Solving Skill
  • Professional Telephone Demeanor
  • Critical Thinking
  • Microsoft Office
  • Teamwork and Collaboration
  • Reliable and Trustworthy
  • Excellent Communication
  • Problem-Solving

Timeline

Warehouse Worker

Nordstrom Rack
10.2021 - 03.2023

Warehouse Worker

Ulta Beauty Inc.
11.2018 - 08.2019

Customer Service Representative

Airtel Nigeria
01.2014 - 12.2016

Customer Service Associate

Etisalat Nigeria
04.2012 - 02.2014

Bachelor of Applied Science - Biology/Microbiology

Moshood Abiola Polytechnic

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Taiwo Mercado