Taiwo OLABODE-ABU
Newark,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
OFFICE MANAGER
FAMILY PEDIATRICS LLC
Wayne, NJ
05.2019 - Current
- Maintain computer and physical filing systems.
- Update reports, manage accounts, and generate reports for company database.
- Oversee office inventory activities by ordering, shipment receiving, and stocking.
- Developed and maintained successful relationships with vendors and Insurance companies.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinate special projects and manage schedules.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Train new hires on company processes while managing employees to achieve maximum production.
UNIT HEAD OF OPERATIONS
HealthCare International Limited, HMO
Lagos, Nigeria
05.2014 - 08.2017
- Supervised smooth running of both administrative and Operations within branch.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cross-trained existing employees to maximize team agility and performance.
- Provided & arranged trainings and webinars for providers and staff
- Vetted all enrolment forms received, and cross check that there were no errors at end of enrolment
- Cross checked and sign off on Identity and validity cards produced after enrolment, and ensured prompt delivery to clients before their commencement on scheme.
- Verified monthly capitation list to ensure that all changes and registrations have been captured and are effected appropriately
- Routine update of clients/providers database for unit
- Followed up on renewals, and ensure all businesses are renewed. Achieved 95% retention.
- Followed up on payment of premium by clients and routine reconciliation of accounts
- Supervised claims processing and followed up on prompt payments to Healthcare providers
- Prepare weekly and monthly operations reports for unit (Client relations, Enrolment, and Claims)
- Management of personal contacts to drive marketing and Sales of Healthcare International plan
- Reduced operational risks while organizing data to forecast performance trends.
CLIENT RELATIONS EXECUTIVE
HealthCare International Limited, HMO
Lagos, Nigeria
04.2012 - 04.2014
- Enhanced clients’ perception of company by providing distinctive and personalized response to Clients and provider’s issues and also facilitated effective communication
- Carried out provider facility inspection and made recommendations for addition to scheme.
- Educated community about services by presenting key information.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Reported field activity, interactions and results weekly.
- Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
TEAM LEAD
CLAIMS UNIT, Oceanic Health Management Limited, HMO
Lagos, Nigeria
11.2009 - 03.2012
- Claims collation and proper documentation
- Uploaded vetted claims to Software /Claims data capturing
- Handled all claims reconciliation/ complaint resolution. Processed an average of 80 claims daily.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed schedules, accepted time off requests and found coverage for short shifts.
INSURANCE ADVISER
Oceanic Health Management Limited, HMO
Lagos, Nigeria
11.2008 - 11.2009
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
- Obtained underwriting approval by completing application for coverage.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Prompt resolution of clients’ challenges
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Weekly report on deliverables
- General Administrative roles
CLIENT SERVICE OFFICER
Medical Access Limited
Lagos, Nigeria
10.2007 - 09.2008
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Provided knowledgeable service and support for all customer needs.
- Communicated with clients regarding account services, statements, and balances.
- Accepted and processed payments, updated accounts and issued receipts.
- Maintained/updated accurate inventories.
Education
PGD - Health Safety And Environmental Studies (HSE)
University of Lagos, College of Medicine
Lagos, Nigeria2010
Some College (No Degree) - Management
Nigerian Institute of Management
Lagos, Nigeria2008
B.Sc - Microbiology
Lagos State University
Lagos, Nigeria2007
Senior Secondary School Leaving Certificate -
Federal Government Girls College
Oyo State, Nigeria1999
Skills
- Data Communications
- Administering Payroll
- Staff Training
- Organizational Skills
- Administrative Staff Supervision
- EHI EMR Software
- Customer Relationship Management
- Calm and Professional Under Pressure
- Report Writing
- Written Communication
- Microsoft Office
- Administration and Operations
Accomplishments
- Oversaw program to reduce paper waste, resulting in $500 savings per year.
- Investigated, identified and followed up on patient's balances resulting in over $20,000 in company earnings.
- Collaborated with team of 4 in the development of 3rd party vaccine procurement saving the company a lot of money.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
OFFICE MANAGER
FAMILY PEDIATRICS LLC
05.2019 - Current
UNIT HEAD OF OPERATIONS
HealthCare International Limited, HMO
05.2014 - 08.2017
CLIENT RELATIONS EXECUTIVE
HealthCare International Limited, HMO
04.2012 - 04.2014
TEAM LEAD
CLAIMS UNIT, Oceanic Health Management Limited, HMO
11.2009 - 03.2012
INSURANCE ADVISER
Oceanic Health Management Limited, HMO
11.2008 - 11.2009
CLIENT SERVICE OFFICER
Medical Access Limited
10.2007 - 09.2008
PGD - Health Safety And Environmental Studies (HSE)
University of Lagos, College of Medicine
Some College (No Degree) - Management
Nigerian Institute of Management
B.Sc - Microbiology
Lagos State University
Senior Secondary School Leaving Certificate -
Federal Government Girls College