Taiwo Enny Aluko

• Assisted customers in locating products and resolving inquiries efficiently.
• Processed transactions accurately using point-of-sale systems.
• Maintained product knowledge to provide informed recommendations to customers.
• Collaborated with team members to enhance overall customer service experience.

Compliance & Program Operations Specialist
• Regulatory compliance oversight — Monitored adherence to state regulations, CARF standards, and internal policies to ensure operational integrity across all program areas.

Audit & quality assurance Conducted routine audits to identify compliance gaps, implemented corrective actions, and ensured documentation accuracy for employees and clients.

• Staff training & development — Assisted in developing and delivering training on regulatory requirements; ensured all staff maintained current certifications, including CARF‑required trainings via E‑Tracking

.• Cross‑functional collaboration — Partnered with clinical, administrative, and billing teams to streamline compliance processes, improve efficiency, and maintain complete records.

• Regulation review — Evaluated new regulations for operational impact and prepared proactive readiness measures.

• Client compliance management — Completed urine analysis for clients; verified assessments, SUD evaluations, treatment plans, progress notes, discharge summaries, consent forms, and suicidal risk assessments.

• Employee file maintenance — Ensured background checks, IDs, appraisals, supervision records, peer reviews, incident reports, meeting minutes, quarterly reports, training certifications, mileage logs, and safety equipment checks were up‑to‑date.

• Safety & medication compliance — Verified double‑locked medication storage, first aid kit availability, and proper documentation for all client medications.

• Billing & financial reporting — Collaborated with billers to reconcile unclaimed/unpaid services and reviewed annual and current financial reports.

• Completed Urine Analysis

• Assisted individuals with daily living skills to promote independence and enhance quality of life.
• Facilitated communication between clients, families, and healthcare teams to ensure cohesive care plans.
• Implemented therapeutic activities tailored to individual needs, fostering engagement and social interaction.
• Monitored client progress and reported changes in behavior or health to appropriate staff members.