Taja Manning
Roanoke,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Spencer Dental & Braces
Roanoke, VA
09.2018 - Current
- Scheduling patients for appointments on the appropriate schedules
- Answering phone calls
- Call patients to confirm the appointments for the next day
- Scan in any documents into the appropriate patient files
- Send faxes to other providers or offices/schools if needed
- Check emails and voicemails daily
- Inputting and verification of insurance
- Working with Microsoft outlook, excel and word
Cashier/Customer Service Desk/Front End Supervisor
Kroger
Salem, VA
09.2017 - 09.2018
- I scan the store items, bag their groceries if there's not a bagger. I cash out the customer with their cash, debit/credit card or check.
- I've learned to work at the self checkout, where I monitor six checkout machines and help customers when needed.
- I've also learned how to work the customer service desk where I do bill pay, money orders, western union, lottery tickets, do customer complaints or refunds/ exchanges and answer the phone for all incoming calls for the store.
- I started learning how to be front end supervisor . I would be responsible managing the front end of the store. The duties included managing workers breaks and lunches, helping customers find what they need, and make sure all duties are complete at the end of the shift.
Server
IHOP
Salem, VA
12.2009 - 09.2017
Education
No Degree - Communication Design
Virginia Western Community College
Roanoke, VAHigh School Diploma -
Salem High School
Salem, VA06.2011
Skills
- Managed comprehensive insurance verification tasks, confirming coverage details and eligibility for optimal service delivery
- Administered Microsoft Outlook for seven years, optimizing task management and facilitating team collaboration through organized communication
- Applied 7 years of administrative experience to support team productivity and organizational goals
- Oversaw money handling processes, maintaining compliance with financial regulations and safeguarding assets
- Applied expertise in computer skills to streamline processes and improve data management
- Oversaw appointment scheduling for medical staff, ensuring timely and accurate patient bookings
- Mastered Microsoft Word functionalities to streamline document creation and improve workflow efficiency over a seven-year period
- Demonstrated expertise in office management and administration through seven years of dedicated experience
- Consistently maintained a strong work ethic to foster a positive and motivated work environment
- Engaged in continuous learning to expand expertise and adapt to industry changes
- Applied seven years of Microsoft Office proficiency to execute complex tasks and optimize workflow
- Applied advanced organizational skills to coordinate multiple projects, ensuring timely completion and adherence to deadlines
- Executed complex data manipulation and analysis tasks in Microsoft Excel to support operational efficiency
- Maintained composure and focus while managing multiple priorities in fast-paced settings
Certification
Driver's License
Timeline
Patient Coordinator
Spencer Dental & Braces
09.2018 - Current
Cashier/Customer Service Desk/Front End Supervisor
Kroger
09.2017 - 09.2018
Server
IHOP
12.2009 - 09.2017
No Degree - Communication Design
Virginia Western Community College
High School Diploma -
Salem High School