Taja Taylor
West Palm Beach,FL
Summary
I have been a pharmacy technician for 8 years and I love my job. I'm really good at customer service and I love making patient's feel comfortable and welcomed. I have experience in filling and inputing prescriptions, contacting other pharmacies, doctor offices, and insurance companies. I'm a very fast learner, i like trying, and learning new things. I am a very hard worker and a great team player.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote RxFulfillment Coordinator
Teladoc
10.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Called prescriptions into pharmacy.
- Delivered exceptional service to members, providers, and pharmacies through incoming and outgoing calls and emails.
- Provide direct support to providers
- Initiate and submit prior-authorization requests online to insurances.
- Receive escalated calls from patients or providers .
- Manage daily task list to meet department performance metric goals.
Medication Care Coordinator
Sanitas Medical center
07.2023 - 10.2024
- Trained other pharmacy technicians, abiding by state regulations for training and licensure
- Processed claims for third-party prescription services
- Entered prescription information into computer databases
- Established and maintained patient profiles
- Called insurance companies to retrieve patient information
- Maintained accurate client records in accordance with agency policies and procedures
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients
- Scheduled appointments for clients with appropriate medical specialists
- Trained new associates
- Set up and opened dispensaries in different medical centers
- Filled medications
- Contacted insurance
- Provided customers with information regarding plan features, pricing, and availability
- Resolved customer complaints in a timely manner to maintain high satisfaction levels
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
- Provided customer service to patients by answering questions about medications and health-related topics
- Restocked shelves with new supplies of medications as needed
Remote Pharmacy Account Manager
PioneerRx
08.2022 - 12.2022
- Helped Pharmacy with rejections
- Called Insurance Companies
- Monitored customer preferences to determine focus of sales efforts
- Determined price schedules and discount rates
- Provided efficient and courteous service to customers at all times
- Responded quickly to meet customer needs and resolve problems
- Worked with coworkers to complete tasks
- Participated in ongoing training to enhance own job skills and knowledge
- Troubleshot minor problems and reported larger technical issues
Lead Pharmacy Technician
Walmart Pharmacy
04.2015 - 08.2022
- Medication Documentation
- Dispensing Medications
- Team Leadership
- Patient Profile Setup
- In charge of scheduling
- Cpr certified
- Entered prescription information into computer databases
- Verified patient information to complete prescription refill requests
- Answered pharmacy telephones to respond to questions or requests
- Maintained equipment and work areas and sterilized glassware, according to prescribed methods
- Mixed pharmaceutical preparations, accorded to written prescriptions
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information
- Prepared and printed patient handouts and vaccine-related paperwork
- Helped patients complete screening forms prior to receiving immunizations
- Collected medical histories and general health and lifestyle information from patients
- Administered immunizations at community-based clinics and corporations
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions
- Calculated prices for prescriptions or non-prescription drugs to process payment on POS system
- Cleaned equipment and sterilized glassware to maintain safe and sanitary conditions
- Prepared and processed medical insurance claim forms and records
- Received written prescription and refilled requests and verified that information is complete and accurate
Education
High school diploma -
Lake worth community high school
Lake worth05.2014
Skills
- Customer service
- Team Leadership
- Organizational Skills
- Positive attitude
- Patient Profile Setup
- Fast learner
- Team player
- Teamwork and collaboration
- Attention to detail
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
Certification
NHA-#N2M8E2B9
Registered Pharmacy Tech-RPT75118
Timeline
Remote RxFulfillment Coordinator
Teladoc
10.2024 - Current
Medication Care Coordinator
Sanitas Medical center
07.2023 - 10.2024
Remote Pharmacy Account Manager
PioneerRx
08.2022 - 12.2022
Lead Pharmacy Technician
Walmart Pharmacy
04.2015 - 08.2022
High school diploma -
Lake worth community high school