Tajah Muhammad
Lilburn
Summary
Dynamic leader associate with a proven track record at Kaiser Permanente, excelling in customer service and project management. Spearheaded initiatives that enhanced patient satisfaction and improved financial collection rates.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
THOMAS FAMILY AGENCY
LILBURN
10.2022 - 01.2025
- Conducted interviews and processed intake paperwork for new employee onboarding.
- Organized team meetings to foster collaboration and communication.
- Facilitated discussions on best practices to enhance company longevity.
- Developed strategic plans aimed at improving processes and efficiency.
- Managed projects and presentations to align with organizational goals.
- Led and hosted meetings to ensure effective information sharing.
CO-LEAD PRA
KAISER PERMANENTE
Duluth
01.2015 - 10.2023
- Initiate/lead and manage projects
- Build team collaboration and morale
- Communicate with leaders both internally and cross-functionally
- Collects patient financial liabilities such as copay and outstanding balances, providing accurate information on costs, balances, insurance coverage and charges resulting in an 85% increase in successful copay collection and 5% increase in outstanding balance collection rates.
- Demonstrates problem solving skills during difficult and tense situations with patients, de-escalating conflicts during non-medical altercations and using panic buttons for medical emergencies.
- Promotes brand image serving as Kaiser Permanente’s brand ambassador, a fast-paced work environment, by respectfully and professionally serving patients and members creating a seamless member-patient experience between registration and receiving departments.
- Improves patient satisfaction communicating with them using AIDET steps strengthening patient loyalty and compliance and decreasing anxiety.
LEAD REPRESENTATIVE SPECIALIST
NUTRICIA – NORTH AMERICA
Cedar Knolls
01.2011 - 04.2015
- Answered daily calls with exceptional customer service.
- Worked cross-functionally with territory managers to maximize patient support.
- Managed Central and East territories to identify key accounts.
- Processed orders and sample request.
- Performed all administrative duties (guest check-in, distributed mail, ordered supplies and groceries for office, scheduled travel arrangements, booked conference rooms, etc.)
- Created and sent invoices.
- Processed payments & Arranged shipping through post services for products.
Education
MASTER OF BUSINESS ADMINISTRATION - PROJECT MANAGEMENT
Colorado Technical University
01.2020
BACHELOR OF ARTS DEGREE - JURISPRUDENCE
Montclair State University
01.2010
Skills
- Customer Service
- Team building
- Organizational skills
- Microsoft Office Suite
- Project management
- Conflict resolution
- Health information systems
- Financial management
Certification
- Life Coach, 01/01/20
- Medical Terminology, 01/01/17
Timeline
ASSISTANT MANAGER
THOMAS FAMILY AGENCY
10.2022 - 01.2025
CO-LEAD PRA
KAISER PERMANENTE
01.2015 - 10.2023
LEAD REPRESENTATIVE SPECIALIST
NUTRICIA – NORTH AMERICA
01.2011 - 04.2015
MASTER OF BUSINESS ADMINISTRATION - PROJECT MANAGEMENT
Colorado Technical University
BACHELOR OF ARTS DEGREE - JURISPRUDENCE
Montclair State University