Tajai Bolling
Baltimore,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Maryland Department Of Health
05.2023 - Current
- Supervised operations staff of 10 and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Drafted standard operating procedures for all department function.
- Reduced turnaround time on critical projects by prioritizing tasks based on urgency and impact potential, expediting decision-making processes as needed.
- Managed the Maryland Electronic Death Record System and ensured compliance with COMAR regulations.
- Managed outstanding death record cases and conducted system audits.
- Maintain communication with internal and external stakeholders.
- Improved overall department efficiency by streamlining processes and implementing new organizational systems.
- Facilitated partnerships between Medical Examiners Office, State Anatomy Board, and Maryland Physician entities to address death unit issues collaboratively.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
Property Manager
Atlantic Realty
12.2020 - 05.2023
- Managed a team of 2 Leasing Professionals, 1 Service Coordinator, 1 Assistant Property Manager, and a maintenance team of 5.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Coordinated with legal counsel to resolve tenant disputes.
- Filed rental evictions, served eviction warrants with local sheriff, and attended court hearings for late rent proceedings.
- Administered operations to handle needs of more than 800 tenants across 456 property units.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Coordinated appointments to show marketed properties.
Assistant Property Manager
CR Of Maryland
01.2018 - 07.2020
- Lead, mentored, and encouraged 2 Leasing Consultants
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Leasing Manager
HH Redstone Properties
09.2016 - 11.2018
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Maintained 98% occupancy among community.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Explained terms of lease and amounts to be paid to tenants.
- Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.
- Streamlined the leasing process for efficiency by implementing an online application system.
Resident Assitant/Professional Leasing Consultant
American Campus Communities
07.2014 - 07.2016
- Managed approximately 50 incoming calls, emails, and faxes per day.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Planned and administered community activities and social programs for students.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Planned room assignments for incoming students.
- Completed property rounds to check for maintains issues and repairs.
Legislative Intern
Economic Matters Committee
01.2016 - 04.2016
- Directly assisted 3 attorneys , 1 delegate, and 1 legislative aide.
- Assisted in constituent relations by responding to inquiries, addressing concerns, and providing information on legislative matters.
- Identified, researched and tracked legislative issues relevant to current public issues.
- Updated databases for tracking legislation movement to ensure accuracy of information provided to staff members.
- Prioritized tasks to complete on time or ahead of schedule.
- Prepared for and attended legislative hearings.
- Researched and tracked bills through the legislation process.
- Organized and planned meetings with high-level political appointees and elected officials.
- Assisted in coordinating meetings with lobbyists, advocacy groups, constituents, and other stakeholders to discuss pertinent policy issues.
- Improved office efficiency with thorough proofreading and editing of official documents and correspondence.
- Maintained confidentiality regarding sensitive information encountered throughout daily work responsibilities.
- Conducted legislative research on wide range of topics.
Paralegal
Law Office Of Doroshaw
02.2011 - 06.2014
- Assisted in settling over 400 personal injury cases
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Researched statutes, decisions, legal articles, and codes.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Supported trial preparations by compiling evidence exhibits, coordinating witness schedules, and organizing trial binders.
- Conducted comprehensive interviews with clients and witnesses, gathering essential information for case preparation.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Communicated pertinent information to clients via phone, email, and mail.
Education
Master of Arts - Public Administration
University of Baltimore
Baltimore, MD12.2024
Bachelor of Arts - Philosophy Pre- Law
Morgan State University
Baltimore, MD05.2014
Skills
- Operations Management
- Team Leadership
- Problem-Solving
- Audit reporting
- Budget Forecasting
- Strategic Planning
Certification
- Maryland Pre-license Certification Training - 60 Hour
- Fair Housing Certification
Timeline
Operations Manager
Maryland Department Of Health
05.2023 - Current
Property Manager
Atlantic Realty
12.2020 - 05.2023
Assistant Property Manager
CR Of Maryland
01.2018 - 07.2020
Leasing Manager
HH Redstone Properties
09.2016 - 11.2018
Legislative Intern
Economic Matters Committee
01.2016 - 04.2016
Resident Assitant/Professional Leasing Consultant
American Campus Communities
07.2014 - 07.2016
Paralegal
Law Office Of Doroshaw
02.2011 - 06.2014
Master of Arts - Public Administration
University of Baltimore
Bachelor of Arts - Philosophy Pre- Law
Morgan State University
- Maryland Pre-license Certification Training - 60 Hour
- Fair Housing Certification
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