Open To Work
Tajana Thompson
customer service associate
Auburndale,FL
Summary
Resourceful Customer Management Associate known for high productivity and efficient task completion. Specialize in customer relationship management, problem resolution, and process improvement. Excel in communication, adaptability, and teamwork to enhance customer satisfaction and drive business goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Management Associate
Sutherland Global Solutions
Portmore
04.2025 - 03.2026
- Diagnose issues in real time and guide customers through solutions.
- Handle 10-20 inbound calls per shift.
- Collaborated with team members to enhance customer service strategies and processes.
- Resolved customer complaints with empathy and professionalism in a timely manner.
- Managed customer inquiries through multiple communication channels effectively.
Customer Service Representative
Alorica
07.2023 - 02.2025
- Provided timely and accurate information to enhance customer experiences.
- Assisted customers with product inquiries and service issues.
- Managed high call volumes while maintaining quality service standards.
Customer Service Representative
Advantage Communications
Kingston
08.2022 - 07.2023
- Documented customer feedback for service improvement initiatives.
- Educated customers on product features and benefits effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Science -
University of The Commonwealth Caribbean
Kingston, Jamaica 10.2020 - 07.2021
High School Diploma - CXC Passes: English Language, Integrated Science, P.E., Social Studies, English Literature
Eltham High School
Saint Catherine., Jamaica 09.2015 - 01.2020
Skills
- Data documentation
- Problem solving
- Effective communication
- Exceptional interpersonal communication
- Schedule management
Timeline
Customer Management Associate
Sutherland Global Solutions
04.2025 - 03.2026
Customer Service Representative
Alorica
07.2023 - 02.2025
Customer Service Representative
Advantage Communications
08.2022 - 07.2023
Associate of Science -
University of The Commonwealth Caribbean
10.2020 - 07.2021
High School Diploma - CXC Passes: English Language, Integrated Science, P.E., Social Studies, English Literature
Eltham High School
09.2015 - 01.2020