Vincent Pacillo
Amsterdam,NY
Summary
Great customer service skills, building relationships with customers, learning how to communicate and work with others, creating a safe environment, and helping with any needs resolving issues efficiently. I developed impactful team performance and efficient cash handling along with OSHA safety standards, with some electrical background and other valuable skills like forklift and CPR certifications and foremen experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Management Associate
Matt Kollar
11.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Analyzed customer feedback data, identifying areas of improvement and implementing necessary changes.
- Increased customer retention, consistently providing personalized solutions for their needs.
- Mentored new team members, sharing best practices for effective customer management techniques.
- Reduced customer complaints with proactive communication and follow-up on outstanding issues.
- Assisted in developing training materials to enhance the skills of existing Customer Management Associates within the organization.
Education
High School Diploma -
Amsterdam High School
Amsterdam06-2025
Skills
- Client relationship building
- Cash handling
- Foremen experience
- Team building and leadership
- Training and mentoring
- Electrical skills
- Problem-solving
- Time management
- Verbal and written communication
Certification
- CPR Certified
- Forklift Certified
- OSHA 10 Certified
Timeline
Customer Management Associate
Matt Kollar
11.2023 - Current
High School Diploma -
Amsterdam High School
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