Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tajanique Cheatham Laws

North Highlands,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Blue Shield
05.2023 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Caregiver

Home Instead Senior Care Home
01.2023 - 02.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Assist Team

Sports Instructor
04.2022 - 06.2022
  • Conducted regular evaluations of program effectiveness, making necessary adjustments based on participant feedback and instructor observations.
  • Boosted player confidence and motivation with consistent encouragement and constructive feedback.
  • Fostered a positive, supportive team atmosphere by organizing team-building activities and maintaining open lines of communication between players and coaching staff.

Education

Medical Assisting

National Career Education
Citrus Heights
09.2023

High School Diploma -

Calvine High School
Sacramento, CA
06.2011

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Payment Processing
  • Customer satisfaction measurement
  • Client Relations
  • Call Center Operations
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Order Processing
  • Team Development
  • Paperwork Processing
  • Documentation
  • Prioritization
  • Building rapport
  • Technical Support
  • Dispute Resolution
  • Customer Education
  • Assertiveness
  • Coordination
  • Store maintenance
  • Research

Timeline

Customer Service Representative

Blue Shield
05.2023 - 03.2024

Caregiver

Home Instead Senior Care Home
01.2023 - 02.2024

Assist Team

Sports Instructor
04.2022 - 06.2022

Medical Assisting

National Career Education

High School Diploma -

Calvine High School
Tajanique Cheatham Laws