Tajiana Phathachack
Eden Prairie,MN
Summary
High-performing Veterans Service Representative (GS-10) with more than three years of experience processing complex disability compensation claims for the Department of Veterans Affairs. Consistently exceeds national production standards while maintaining exceptional quality and accuracy in applying federal laws, regulations, and VA policy. Experienced in Records Research, First Notice of Disagreement (FNOD) processing, evidence development, and complex claims adjudication. Recognized as a dependable team member who assists peers, resolves challenging claims, and is committed to delivering timely, accurate decisions that best serve Veterans. Currently training on PACT Act claims and seeking to leverage technical expertise in an RVSR role.
Overview
3
3
years of professional experience
Work History
Veterans Service Representative
Veterans Benefits Administration
Minneapolis, Minnesota
10.2023 - Current
Process disability compensation claims while ensuring compliance with federal statutes, VA regulations, and agency policy. Analyze military service records, medical evidence, correspondence, and applicable laws to develop complete claims and prepare cases for rating decisions.
- Successfully process a high volume of disability compensation claims while consistently maintaining accuracy and timeliness.
- Consistently exceed established national production standards.
- Maintain outstanding quality while balancing complex workloads and competing priorities.
- Perform detailed evidence review using VBMS, Share, CAPRI, Virtual VA, and multiple VA systems.
- Research military records and service documentation as a member of the Records Research Team.
- Process First Notice of Disagreement (FNOD) actions requiring detailed review of claim history and regulations.
- Apply Title 38, Code of Federal Regulations, and M21-1 guidance to claim development.
- Currently trained on and processing PACT Act-related claims, including toxic exposure development requirements.
- Identify missing evidence and determine appropriate development actions.
- Interpret medical documentation and military records to support accurate adjudication.
- Communicate professionally with Veterans while providing exceptional customer service.
- Assist fellow Veterans Service Representatives by answering procedural questions and providing guidance on complex claims.
- Recognized as a dependable resource for coworkers within the office.
- Meet strict productivity and quality metrics in a fast-paced federal environment.
Education
Bachelor of Science - Business And Marketing
University of Minnesota
Minneapolis, MN05-2023
Skills
- VA Disability Compensation Claims Processing
- Title 38 Laws and Regulations
- M21-1 Adjudication Procedures
- CFR Application
- Evidence Development
- Rating Preparation Support
- PACT Act Claims Training
- Records Research
- First Notice of Disagreement (FNOD)
- Medical & Military Evidence Analysis
- Quality Assurance
- Production Management
- Customer Service
- Critical Thinking
- Decision Writing
- Workload Prioritization
- Team Collaboration
- Mentoring Peers
- Time Management
Timeline
Veterans Service Representative
Veterans Benefits Administration
10.2023 - Current
Bachelor of Science - Business And Marketing
University of Minnesota