Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Ups Store
Shrewsbury, MA
09.2024 - Current
Communicated regularly with customers to gain insights into their needs.
Resolved customer inquiries and complaints requiring management-level escalation.
Managed customer service inquiries and complaints in a timely manner.
Barista
Starbucks
Shrewsbury, MA
03.2022 - Current
Provided excellent customer service by responding to inquiries quickly and professionally.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Trained new baristas on company policies and procedures regarding food handling safety standards.
Host
Back Deck
Boston, MA
08.2021 - 01.2022
Greeted guests upon arrival and provided them with menus.
Took reservations over phone and in person.
Customer Service Representative
TJX Companies
Northboro, MA
09.2018 - 06.2020
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.