Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tajkia Rahman

Shrewsbury,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Ups Store
Shrewsbury, MA
09.2024 - Current
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed customer service inquiries and complaints in a timely manner.

Barista

Starbucks
Shrewsbury, MA
03.2022 - Current
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Host

Back Deck
Boston, MA
08.2021 - 01.2022
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.

Customer Service Representative

TJX Companies
Northboro, MA
09.2018 - 06.2020
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Shrewsbury Sr High School
Shrewsbury, MA
05-2020

Some College (No Degree) -

Suffolk University
Boston, MA

Bachelor of Arts -

Quinsigamond Community College
Worcester, MA

Skills

  • Team Leadership
  • Performance Improvement
  • FLUENT IN Bengali
  • Solid problem solver
  • Team Player
  • Speedy and efficient
  • Positive and professional
  • Active listener
  • Friendly and outgoing
  • Exceptional customer service
  • Sales expertise

Timeline

Assistant Manager

Ups Store
09.2024 - Current

Barista

Starbucks
03.2022 - Current

Host

Back Deck
08.2021 - 01.2022

Customer Service Representative

TJX Companies
09.2018 - 06.2020

High School Diploma -

Shrewsbury Sr High School

Some College (No Degree) -

Suffolk University

Bachelor of Arts -

Quinsigamond Community College
Tajkia Rahman