Tajsha Thomas
Florence,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Security Officer
MUSC
Florence, SD
03.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
Customer Service Representative
K&K Photography Studio LLC
Elizabeth , New Jersey
02.2017 - 11.2021
- The responsibilities at K&K Photography Studio LLC were to effectively manage high volume of incoming calls, Performs entry-level customer support (via phone and email) to handle routine inquiries (such as answering questions, scheduling appointments, canceling appointments) and problems from internal and external customers regarding photography, production and services.
- Identify and access customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information to client
- Provides customer support utilizing multiple computer applications, including our eCommerce site.
- Promotes and sells products and services, occasionally.
- Uses computerized system for accurate tracking, information gathering and troubleshooting.
- Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.
Support Worker
Arc Of Morris
Morris County , NJ
01.2015 - 10.2016
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
Support Worker
Community Access Unlimited
Elizabeth , NJ
01.2014 - 10.2015
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
Customer Service Representative
Forever 21
Elizabeth, NJ
07.2011 - 07.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Criminal Justice
Walden University
Minneapolis, MN05.2023
Associate of Arts - Business
Union County College
Cranford, NJ06.2013
Skills
- Understanding Customer Needs
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Creative Problem Solving
- Multitasking and Prioritization
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Proactive Self-Starter
Timeline
Security Officer
MUSC
03.2022 - Current
Customer Service Representative
K&K Photography Studio LLC
02.2017 - 11.2021
Support Worker
Arc Of Morris
01.2015 - 10.2016
Support Worker
Community Access Unlimited
01.2014 - 10.2015
Customer Service Representative
Forever 21
07.2011 - 07.2013
Associate of Arts - Criminal Justice
Walden University
Associate of Arts - Business
Union County College