Tajuanna Garretson
Edison,NJ
Summary
Dynamic Customer Service Representative with extensive experience at C&S Wholesale, adept at conflict resolution and complaint handling. Proven track record of enhancing customer loyalty through empathetic communication and effective problem resolution. Proficient in Microsoft Excel and skilled in building lasting customer relationships, ensuring satisfaction and repeat business.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
C&S Wholesale
03.2012 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Digiorgio White Rose
08.2000 - 03.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service/ Sales Associate
Fortunoff
04.1998 - 08.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Diploma -
Linden High School
Linden, NJ06.1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Complaint handling
- Conflict resolution
- Computer proficiency
- Call center experience
- Customer relations
- Problem resolution
- Relationship building
- Order processing
Timeline
Customer Service Representative
C&S Wholesale
03.2012 - 03.2025
Customer Service Representative
Digiorgio White Rose
08.2000 - 03.2012
Customer Service/ Sales Associate
Fortunoff
04.1998 - 08.2000
Diploma -
Linden High School
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