Results-driven customer service representative with a track record of addressing inquiries efficiently. Committed to utilizing active listening and critical thinking to provide tailored solutions and drive customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Everise
Houston, TX
09.2023 - 02.2026
Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Coordinated appointment scheduling, ensuring optimal provider availability and patient satisfaction.
Utilized CRM software to document interactions and track customer issues effectively.
Coordinated timely follow-ups with clients to ensure satisfaction and retention.
Insurance Customer Service Representative
Empyrean Benefits Solutions
Houston, TX
01.2022 - 08.2023
Resolved customer inquiries regarding policy details and claims processing.
Educated clients on insurance products and benefits, enhancing understanding and satisfaction.
Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Documented customer interactions and transactions for accurate, up-to-date records.
Retail Customer Service Associate
Family Dollar
Houston, TX
07.2021 - 01.2022
Assisted customers with product selection and inquiries to enhance shopping experience.
Maintained store appearance by organizing merchandise and ensuring cleanliness.
Processed cash and credit transactions accurately using point-of-sale system.