TaKaiya N Jackson
Atlanta,GA
Summary
Dedicated and personable professional with a proven record in talent scouting, administrative management, and building rapport. Skilled in fostering collaboration, optimizing operations, and delivering exceptional customer experiences. Adaptable and solution-oriented with a strong commitment to team success.
Overview
8
8
years of professional experience
Work History
Waitress
The Beverly
08.2022 - 06.2023
- Provide top-notch customer service in a high-end restaurant setting
- Manage reservations, take orders, and ensure timely delivery of orders
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Build rapport with customers to ensure repeat business
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Car Sales Representative
Enterprise Car Sales
01.2018 - 10.2018
- Demonstrated exceptional sales skills, effectively presenting value propositions and negotiating deals
- Managed customer inquiries, conducted test drives, and guided customers through the car-buying process
- Utilized CRM tools to track leads, manage follow-ups, and maintain a robust sales pipeline
- Consistently exceeded sales targets, earning recognition for outstanding performance
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Assistant Manager
Enterprise Rent-A-Car
03.2017 - 01.2018
- Led a team of rental associates, providing guidance and coaching to achieve performance targets
- Streamlined administrative processes, optimizing rental operations and reducing turnaround time
- Advocated for employees success - Conducted onboarding and training for new hires, ensuring adherence to company policies and procedures
- Collaborated with senior management to implement customer-centric initiatives, resulting in improved customer retention
- Administrative duties such as daily reports and updates.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Management Trainee
Enterprise Rent-A-Car
11.2016 - 03.2017
- Completed a comprehensive management training program focused on leadership, customer service, and operations
- Assisted in daily administrative tasks, including vehicle inventory management and customer inquiries
- Participated in team-building exercises and workshops to enhance coaching and leadership skills
- Developed rapport with customers, addressing concerns and ensuring positive rental experiences.
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Atlanta Theater Director
The Murder Mystery Company
01.2015 - 01.2017
- Directed and managed theater productions, overseeing all aspects from planning to performances
- Coached and mentored actors, guiding them in character development, stage presence, and improvisation
- Filed all employee documents in alphabetical order - Collaborated with production teams to ensure smooth show execution, resulting in high audience satisfaction
- Implemented innovative marketing strategies that boosted ticket sales and local visibility.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed schedules for production, editing and duplication for timely delivery.
Education
Bachelor of Arts - Speech Communication
Clark Atlanta University
Masters of - Entertainment Business
Sail University
Skills
- Coaching and Mentoring
- Administrative Management
- Onboarding and Training
- Customer Service
- Sales and Negotiation
- Communication
- Microsoft office
- Sales force
- Self starter
- Problem Solving
- Team Leadership
- Time Management
- Adaptability
- Active Listening
Affiliations
Delta Sigma Theta Sorority inc
Timeline
Waitress
The Beverly
08.2022 - 06.2023
Car Sales Representative
Enterprise Car Sales
01.2018 - 10.2018
Assistant Manager
Enterprise Rent-A-Car
03.2017 - 01.2018
Management Trainee
Enterprise Rent-A-Car
11.2016 - 03.2017
Atlanta Theater Director
The Murder Mystery Company
01.2015 - 01.2017
Bachelor of Arts - Speech Communication
Clark Atlanta University
Masters of - Entertainment Business
Sail University
Similar Profiles
Lisa KarsonLisa Karson
Executive Assistant to the Chief of Police at City of Beverly Hills / Beverly Hills Police DepartmentExecutive Assistant to the Chief of Police at City of Beverly Hills / Beverly Hills Police Department
Arturo MorenoArturo Moreno
Steward at Beverly Wilshire Beverly Hills A Four Seasons HotelSteward at Beverly Wilshire Beverly Hills A Four Seasons Hotel
Seph QuagliaSeph Quaglia
Senior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons HotelSenior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons Hotel
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power