TAKAIYA R. DAVIS
Omaha
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
WoodmenLife
Omaha
09.2024 - 04.2026
- Delivered customer service to salesforce and members via telephone, email, and correspondence in customer contact center, addressing inquiries on applications, forms, payments, reinstatements, disbursements, illustrations, beneficiary changes, claims, and certificate options.
- Resolved customer inquiries about insurance products and services, ensuring satisfaction and clarity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed customer call guidelines to maintain service levels and enhance productivity.
Cashier
Wine, Beer & Spirits
Omaha
05.2023 - 04.2026
- Greeted customers entering store and responded promptly to inquiries, enhancing customer experience.
- Addressed customer needs and made product recommendations.
- Processed customer transactions with point-of-sale systems, ensuring accuracy and speed at checkout.
Senior Support Specialist
Osiac
05.2015 - 05.2024
- Handled in-bound customer calls and processed mail order entries for customers placing orders or inquiring about recent orders.
- Verified the accuracy of all data entry information while communicating product knowledge, delivery methods, out-of-stock items, substitutions, specials, ship dates, policies, procedures, and pricing to customers.
- Delivered customer service through email support and assisted customers via web-based chat.
- Responsible for taking in-bound customer calls and mail order entry for customers regarding placing an order or inquiring about a recent order.
Family Support Specialist
Apex Foster Care
09.2017 - 03.2019
- Supervise weekly parent-child visits in foster care, ensuring family stability and reunification.
- Facilitated communication between foster and biological families, addressing emotional and educational needs for family reunification.
- Developed and implemented family plans, addressing emotional, educational, and communication needs to support reunification efforts.
- Implemented family plans during visits, promoting effective communication and emotional support for families.
- Contribute to family stability and reunification through consistent observation and reporting.
- Provided detailed weekly progress reports to case and social workers, contributing to informed decision-making in family plans.
Part-Time Customer Service/ Chat Specialist
Oriental Trading Company
04.2013 - 08.2015
- Acted as the first point of contact, fostering strong customer relationships and trust.
- Delivered friendly service, managed inbound calls, and resolved customer issues efficiently.
- Maintained adherence to monthly goals, ensuring high operational and quality standards.
- Identified sales and cross-training opportunities to strengthen team capabilities.
Customer Service Banking Specialist
Bank of the West
02.2014 - 12.2014
- Assist agents and brokers with Medicare applications, ensuring accurate and timely submissions.
- Coordinated with underwriters to gather and relay essential information to producers, ensuring smooth application processing.
- Conduct phone interviews with clients to verify and complete application details.
- Facilitated communication between underwriters and agents, resolving application issues to support timely submissions.
- Enhanced application processing efficiency through collaboration and problem-solving, contributing to improved submission timelines.
Education
Associate Degree - Human Services
Metropolitan Community College
Omaha, NE 09.2009 - 05.2011
Bachelor's Degree - Psychology
Lincoln University
Jefferson City, MO 05.2002 - 05.2006
High School Diploma -
Omaha North High
OmahaSkills
- Customer Service
- Client Support
- Customer Engagement
- Communication
- Relationship Building
- Problem Solving
- Decision Making
- Teamwork
- Data Entry
- Microsoft Office
- Windows
- Word Perfect
- Administrative Assisting
- Observation Skills
- Project Management
Community Service
- Open Door Mission Food Service Volunteer
- Big Brother & Big Sister of the Midlands, Volunteer
- Future Business Leaders of America, Vice President
- Mentors of Nebraska, Participant, 10 years
- Jefferson City Elementary, Volunteer
Timeline
Customer Service Representative
WoodmenLife
09.2024 - 04.2026
Cashier
Wine, Beer & Spirits
05.2023 - 04.2026
Family Support Specialist
Apex Foster Care
09.2017 - 03.2019
Senior Support Specialist
Osiac
05.2015 - 05.2024
Customer Service Banking Specialist
Bank of the West
02.2014 - 12.2014
Part-Time Customer Service/ Chat Specialist
Oriental Trading Company
04.2013 - 08.2015
Associate Degree - Human Services
Metropolitan Community College
09.2009 - 05.2011
Bachelor's Degree - Psychology
Lincoln University
05.2002 - 05.2006
High School Diploma -
Omaha North High