TAKAKO M. RODRIGUEZ
Graham,USA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service, specializing in insurance claims processing, authorizations, and referrals. Proficient in utilizing EPIC and Microsoft Office Suite to enhance operational efficiency and streamline workflows. Proven ability to communicate effectively with diverse clients and stakeholders, ensuring high levels of satisfaction and timely resolution of inquiries. Committed to delivering exceptional service and support in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Supervisor Patient Resource Center
Valley Medical Center
Renton, WA
01.2016 - Current
- Displays the ability to work collaboratively and independently with staff and clinical leaders in a rapidly changing Environment
- Displays flexibility and manageability of multiple demands in a fast-paced environment
- Effective communication skills with colleagues and patients
- Knowledge of call center operations, understanding the challenges of leading in the call center environment
- Comprehension of quality and process improvement techniques and philosophies
- Manage Mychart scheduling queue maintaining efficiency of scheduling, guarantor accounts, insurance Coverage and messaging
- Manage, organize and coach team members by skills, ability and knowledge set to ensure staff accountability for customer service performance metrics, and standards of performance related to the clinic network
- Provide training, coaching, re-training, and constructive feedback for staff at the PRC
- Navigate and utilize Microsoft Office Suite programs, EPIC (superuser), providing training, troubleshooting and being a liaison to ensure proper function of the systems that the Patient Resource Center supports
- Detail oriented, able to analyze and solve complex problems, with excellent organizational skills
- Ability to effectively perform multiple tasks in fast-paced environment with frequent interruptions
- Knowledge of compliance with union labor contract requirements and how they apply to the clinic network
- Assist team members to engage with Union Representatives and resolve concerns
- Assist team members with interpersonal conflict in the work unit to implement solutions
- Attend meetings with management for planning and resolving problems for process improvement
- Understanding of regulatory requirements and how they apply to clinic network
- Report conditions which need management intervention or attention, assists in determining needs for PRC
- Knowledge and application of departmental policies and procedures relating to verifying patient information, maintaining records and forms
- Assisted with implementation and adapting to Covid procedures, providing Covid testing and vaccine scheduling for patients
- Collaborated with Employee Health to schedule Covid testing for staff at Valley Medical Center
Senior Administrative Coordinator
Inova Fair Oaks Hospital
Fairfax, VA
07.2012 - 08.2015
- Supported CNE, Senior Director, Clinical Directors, physicians and staff
- Liaison between physicians and service line leadership in Women’s and Childrens Unit
- Managed schedules, time, attendance, and payroll for 300+ employees
- Collaborated closely with Clinic Managers to manage staffing for productivity, quality, and patient satisfaction
- Processed accounts payables
- Managed employee certifications, licenses, and conveyed mandatory compliance
- Managed inventory, ordered office supplies and maintained office equipment in the Women’s and Children’s units
- Planned and coordinated conference calls, meetings, special events and training and maintained minutes
- Organized and planned Professional Development, Weekly operational meeting, Shared governance committees, Research Council, Service line leadership, Staff meetings, and Employee satisfaction surveys/functions
- Created and maintained filing systems, forms, and logs for multiple tracking data
- Screened resumes and interviewed candidates; prepared new hire documents, schedules and training
- Analyzed unit data, managing productivity by responding to staffing and volume fluctuations, overtime, and payroll as it related to lean management for process improvement, increased revenue, patient, and employee satisfaction
Administrative Coordinator
Inova Fair Oaks Hospital
Fairfax, VA
07.2007 - 07.2012
- Provided support to Director, Clinical Director, and OR staff
- Corresponded and maintained logs
- Maintained and ordered supplies
- Liaison between medical facilities and staff
- Obtained medical information for patients to undergo surgical procedures
- Assembled surgical chart in preparation for surgery
- Assisted with Kaizen in designing and constructing new chart room to provide an efficient, clean, and safe environment and streamlined pre-op evaluations for increased revenue
- Performed quality reviews and evaluated staff work for annual performance reviews
- Provided employees standards of attendance and where they stood in relationship to those standards as required
- Innovative Employee of the Year for Inova Fair Oaks Hospital as well as multiple Shared Belief awards
Education
Medical Assistant Certification - Terminology Completion
Pacific College of Medical Assisting
San Diego, CA12.1983
Skills
- Excellent customer service
- Attention to detail
- Knowledge in healthcare system
- Technical Proficiency
Volunteer Experience
- PTA President, led PTA meetings, organized many fundraisers, performed as liaison between parents and staff at elementary, middle school and high school levels.
- Treasurer on PTA, managed money, ledgers and purchased supplies for school and events.
- Planned, organized, and raised funds for elementary school equipment, field trips, graduation parties.
- Planned, organized, and raised funds for two all-night graduation parties at Westfield High School.
- Organized and raised funds for Westfield High School sports programs.
- Planned and organized many employee events at Fair Oaks Hospital, ie. Nurses’ week, employee appreciation, retirement parties.
- Planned and organized many fundraisers for SYA Football/Cheer, acting as liaison between parents, various companies, managing money and reconciling orders/bills.
- Volunteer for events at Motion Church Puyallup.
- Volunteer for Wreaths Across America.
- Volunteer for Lend-A-Hand Community Outreach.
Timeline
Supervisor Patient Resource Center
Valley Medical Center
01.2016 - Current
Senior Administrative Coordinator
Inova Fair Oaks Hospital
07.2012 - 08.2015
Administrative Coordinator
Inova Fair Oaks Hospital
07.2007 - 07.2012
Medical Assistant Certification - Terminology Completion
Pacific College of Medical Assisting