Takara King
Jacksonville
Summary
Customer service representative recognized for high productivity and efficient task completion. Expertise in communication, problem-solving, and time management ensures seamless operations in customer service settings. Strong listening skills, empathy, and patience foster effective customer interactions and positive relationships. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills, capable of mastering new tasks independently.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Cigna/Accredo
Orlando
08.2024 - 11.2025
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Collaborated with team members to improve customer service processes.
- Maintained up-to-date knowledge of Cigna's products and services for effective assistance.
- Documented customer interactions thoroughly in the database for reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Senior Claims Examiner
Allstate
Jacksonville
10.2009 - 03.2024
- Evaluated claims to determine coverage and policy compliance.
- Reviewed documentation for accuracy and completeness during claims processing.
- Communicated with clients to gather information and clarify claim details.
- Evaluated and investigated assigned claims to recommend workflows, alternate decisions and improvements to future claims handling.
- Collaborated with internal teams to resolve complex claims issues.
- Assisted in developing process improvements to enhance claims efficiency.
Cashier
Pilot Travel Centers
Jacksonville
11.2023 - 01.2024
- Processed customer transactions efficiently at busy travel center.
- Maintained accurate cash drawer and balanced daily sales receipts.
- Monitored inventory levels, restocking shelves as necessary.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted customers in locating specific products, answering inquiries, and providing product advice.
Delivery Driver
Dominos Pizza
Jacksonville
08.2024 - 2024
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Maintained cleanliness and organization of the delivery vehicle at all times.
- Followed traffic laws and company policies to ensure safe driving practices.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL05.2000
Skills
- Attention to detail
- Call center experience
- Claims evaluation
- Customer service
- Documentation management
- Process improvement
- Conflict resolution
Timeline
Customer Service Representative
Cigna/Accredo
08.2024 - 11.2025
Delivery Driver
Dominos Pizza
08.2024 - 2024
Cashier
Pilot Travel Centers
11.2023 - 01.2024
Senior Claims Examiner
Allstate
10.2009 - 03.2024
High School Diploma -
Mandarin High School