Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Takayla McGaskin

Mobile,AL

Summary

At Alorica, I excelled in fast-paced environments, enhancing team performance and customer loyalty. My adaptability and strong communication abilities have consistently led to effective resolutions, fostering a collaborative atmosphere and ensuring customer satisfaction. I showed stellar customer service and always provided a resolution.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service/Billing

Alorica
05.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Representative

Walmart
07.2022 - 05.2023
  • Assisted in training new staff, fostering a collaborative environment to enhance team performance.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Diploma -

Davidson
Mobile, AL
05.2023

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Reliable
  • Fast-Paced
  • Easily adapt to new environments

Certification

Microsoft Word

Microsoft Documents

Timeline

Customer Service/Billing

Alorica
05.2023 - Current

Customer Service Representative

Walmart
07.2022 - 05.2023

Diploma -

Davidson

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