Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Takayla Owens

Canal Winchester

Summary

Detail-oriented and efficient Administrative Professional with extensive experience supporting logistics operations, customer service, and office management. Proficient in Microsoft Office Suite, especially Excel for data entry and reporting. Adept at multitasking, problem-solving, and maintaining accuracy under pressure. Highly organized communicator, skilled in supporting teams and executives to ensure smooth operations.

Overview

8
8
years of professional experience

Work History

Operations Associate / Administrative Assistant

Maersk
09.2021 - 04.2025
  • Handled customer service emails, answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Supported HR and management by assisting with administrative tasks, maintaining inventory of office supplies and placing orders.
  • Improved operational efficiency by implementing new processes and streamlining existing workflows.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.

Production Packer

Tech Data
09.2020 - 10.2021
  • Installed motherboards in PCs and conducted quality checks for missing parts and defects.
  • Packaged and labeled gaming PCs accurately for shipping, ensuring consistency between labels and contents.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Consistently met or exceeded daily production quotas while adhering to strict quality guidelines.
  • Demonstrated flexibility by adapting to different roles within the production line as needed, improving overall efficiency during peak periods or staff shortages.
  • Optimized workflow by prioritizing tasks based on urgency and importance while managing multiple competing priorities simultaneously.

Inventory Associate

Limited Brands (Warehouse Associate)
10.2017 - 12.2017
  • Processed and counted 1,000+ merchandise units daily.
  • Conducted precise inventory counts with a commitment to accuracy and attention to detail.
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Assembler

Dynalab
06.2017 - 09.2017
  • Accurately assembled over 600 circuit board units daily with a focus on zero defects.
  • Increased production efficiency by assembling components quickly and accurately.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Collaborated effectively with team members to meet production targets consistently.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.

Server

Golden Corral
02.2017 - 06.2017
  • Delivered professional customer service while multitasking in a high-volume dining environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts
  • Contributed to inventory management by monitoring stock levels.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Education

Associate's Degree - Business Administration

American Intercontinental University
Schaumburg, IL

Completed coursework - Excel and Accounting

Columbus State Community College
Columbus, OH

High School Diploma -

Licking Heights High School
Pataskala, OH

Nurse Aide Training and Competency Evaluation Program Certificate -

Frontier Healthcare Services

Skills

  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Data Entry & Database Management
  • Multitasking & Time Management
  • Inventory Management & Purchasing
  • Professional Communication (Written and Verbal)
  • Problem-Solving Under Pressure
  • Organization and Scheduling
  • Customer Service and Issue Resolution

Quote

Friendly and reliable support with a sharp eye for detail.

Timeline

Operations Associate / Administrative Assistant

Maersk
09.2021 - 04.2025

Production Packer

Tech Data
09.2020 - 10.2021

Inventory Associate

Limited Brands (Warehouse Associate)
10.2017 - 12.2017

Assembler

Dynalab
06.2017 - 09.2017

Server

Golden Corral
02.2017 - 06.2017

Completed coursework - Excel and Accounting

Columbus State Community College

High School Diploma -

Licking Heights High School

Nurse Aide Training and Competency Evaluation Program Certificate -

Frontier Healthcare Services

Associate's Degree - Business Administration

American Intercontinental University

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Takayla Owens