Summary
Overview
Work History
Education
Skills
Timeline
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Takeitha Miller

Douglasville,GA

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

19
19
years of professional experience

Work History

Lead Dispatcher

UPS
10.2005 - 09.2021
  • Managed several dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations
  • Minimized cost of operations by optimizing routes for drivers to align with budget
  • Scheduled deliveries and pickups according to customer needs
  • Directed dispatching, routing, and tracking of 50 fleet vehicles

Cargo Agent

Delta Air Lines, Inc
06.2002 - 09.2005
  • Implemented and maintained security protocols to safeguard cargo shipments.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.

Education

Certificate - Business Administration And Management

Atlanta Technical College
Atlanta, GA
07.2005

Skills

  • Closing Tickets
  • Prioritizing Calls
  • Schedule Coordination
  • Delivery Procedures
  • Training New Hires
  • Delivery Support
  • Driver Routing
  • Processing Orders
  • Cargo and Freight
  • Problem Assessment

Timeline

Lead Dispatcher

UPS
10.2005 - 09.2021

Cargo Agent

Delta Air Lines, Inc
06.2002 - 09.2005

Certificate - Business Administration And Management

Atlanta Technical College

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Takeitha Miller