Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Soule

Gobles

Summary

Dynamic Dispatch Manager with 23 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

20
20
years of professional experience

Work History

Lead Dispatcher

B & B Trucking INC.
06.2013 - Current
  • Managed 10 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Directed dispatching, routing, and tracking of 200 fleet vehicles.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Evaluated and adjusted over 32 contracts based on daily needs, available workers, traffic hazards, and weather conditions.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.

Dispatcher Coordinator

Calark
08.2012 - 04.2013
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Worked closely with personnel, customers, and contractors to resolve problems.

Driver

Triple Transport
03.2012 - 08.2012
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Logistics Coordinator

Ronnie Dowdy INC
05.2004 - 02.2012
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Built and established relationships with staff and vendors.

Education

High School Diploma -

Marcellus High School
Marcellus, MI
05.1992

Skills

  • Updating Logs
  • Prioritizing Calls
  • Closing Tickets
  • Routing Orders
  • Delegating Work
  • Data Entry
  • Time Management
  • Training and Development
  • Route Planning
  • Strong Leadership
  • Team Coordination
  • Organizational Skills

Timeline

Lead Dispatcher

B & B Trucking INC.
06.2013 - Current

Dispatcher Coordinator

Calark
08.2012 - 04.2013

Driver

Triple Transport
03.2012 - 08.2012

Logistics Coordinator

Ronnie Dowdy INC
05.2004 - 02.2012

High School Diploma -

Marcellus High School
Michael Soule