Takeria Jenkins Jefferson
Houston,TX
Summary
Dynamic Security Supervisor with Securitas Security Services USA, skilled in team leadership and CCTV monitoring. Successfully developed training programs that enhanced staff performance and resolved conflicts effectively. Proven ability to improve incident response and customer satisfaction through strong communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Security Supervisor
Securitas Security Services USA
02.2025 - Current
- Supervised security personnel to ensure adherence to protocols and standards.
- Conducted regular site inspections, identifying potential security risks and implementing corrective actions.
- Developed and delivered training programs for new hires on safety procedures and emergency response.
- Coordinated incident response efforts, documenting occurrences and ensuring timely communication with stakeholders.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
Customer Service Representative
Health Care Service Corporation
05.2022 - 02.2024
- Assisted patients in navigating insurance coverage and benefits effectively.
- Collaborated with medical staff to ensure seamless communication and service delivery.
- Educated patients on healthcare services and procedures to enhance understanding and satisfaction.
- Handled sensitive information with confidentiality while adhering to HIPAA regulations.
- Resolved billing discrepancies by investigating issues and liaising with financial departments.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
MacArthur High School
Houston, TX05-2022
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Call center experience
- Microsoft Excel
- Complaint handling
- Complaint resolution
- Call center operations
- Microsoft outlook
- Product knowledge
- Call management
Timeline
Security Supervisor
Securitas Security Services USA
02.2025 - Current
Customer Service Representative
Health Care Service Corporation
05.2022 - 02.2024
High School Diploma -
MacArthur High School