Takeshia Herman
Clinton,MD
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
12
12
years of professional experience
Work History
PRACTICE MANAGER
AllCare Health
Washington, DC
11.2023 - Current
- Developed and implemented new patient registration processes to streamline workflow.
- Coordinated staff recruitment, training, and scheduling activities.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Communicated with patients with compassion while keeping medical information private.
- Recruited, hired and trained new medical and facility staff.
FRONT OFFICE SUPERVISOR
University Of Maryland Capital Region Health Group
Laurel, MD
12.2020 - 11.2023
- Ensured that all safety protocols were adhered to by the front office team members at all times during their shift duties
- Implemented cost control measures to reduce overhead expenses while maintaining quality standards
- Managed front desk operations, including check-in and check-out procedures and guest services
- Resolved customer complaints in a timely manner
- Organized daily workloads for front office team members to ensure efficient operations
- Provided excellent customer service to guests and visitors
- Conducted regular staff meetings to discuss performance goals and objectives
- Supervised staff members, providing guidance and support when needed
- Assisted in the recruiting, hiring, training, and scheduling of front office personnel.
ADMINISTRATIVE ASSISTANT
Sibley Memorial Hospital
Washington, DC
08.2018 - 12.2020
- Maintained files and filing, keeping sensitive information confidential
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Screened incoming telephone calls, routing to appropriate personnel
- Updated internal databases with new employee information such as contact details and job titles
- Scheduled conference calls between internal teams and external vendors or customers
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
PATIENT SERVICE SPECIALIST/ FRONT OFFICE
Rankin Orthopaedics And Sport Medicine
Washington, DC
11.2011 - 08.2018
- Trained new employees on office procedures related to patient services
- Maintained detailed records of patient information, including insurance details, medical history, and billing information
- Responded quickly to urgent requests from healthcare providers or patients in a professional manner
- Managed front desk operations such as answering phones, scheduling appointments, verifying insurance coverage, and collecting payments from patients
- Developed expertise in medical terminology to accurately answer patient questions
- Processed referrals for specialist visits according to established protocols
- Ensured compliance with HIPAA regulations when handling confidential patient information.
Education
BACHELOR OF SCIENCE IN COMPUTER TECHNOLOGY -
Bowie State University
05.2023
ASSOCIATE DEGREE IN GENERAL STUDIES -
Prince George's Community College
05.2020
HIGH SCHOOL DIPLOMA -
Northwestern High School
05.2006
Skills
- Expert in Epic and Athena EMR (Electronic Medical Record) systems
- Team building
- Scheduling and calendar management
- Oral and Writing Communication
- Database Administration
- Staff Supervision
- Registration Management
- Conflict Management
- Compliance Requirements
- Data Entry
- Microsoft Operating Systems
- Maintenance Organization and Development
- VMware Virtualization
- Meeting Support
- Homeland Security & National Security Agency for Cyber Defense Education
- Workflow Management
- Policy and Procedure Development
- HIPAA and OSHA Regulations
- New Hire Training
- Policy Implementation
- Practice Management
- Staff Management
- Supplies Ordering
- Hiring Medical Personnel
Timeline
PRACTICE MANAGER
AllCare Health
11.2023 - Current
FRONT OFFICE SUPERVISOR
University Of Maryland Capital Region Health Group
12.2020 - 11.2023
ADMINISTRATIVE ASSISTANT
Sibley Memorial Hospital
08.2018 - 12.2020
PATIENT SERVICE SPECIALIST/ FRONT OFFICE
Rankin Orthopaedics And Sport Medicine
11.2011 - 08.2018
BACHELOR OF SCIENCE IN COMPUTER TECHNOLOGY -
Bowie State University
ASSOCIATE DEGREE IN GENERAL STUDIES -
Prince George's Community College
HIGH SCHOOL DIPLOMA -
Northwestern High School
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