Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Takeshia Tillman

Summary

I aspire to utilize my exceptional customer service, interpersonal, and innovation skills for career advancement. I am actively pursuing my MBA in hopes to leverage this degree in my career. My background consists of customer sales, service, candidate recruiting, and dispatching. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience

Work History

Commercial/Residential Dispatcher

Waste Management Company
09.2021 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and route managers to ensure timely recovery of trash and recyclable material.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Responsible for managing haul or call reports, and sequence compliance reports to ensure my hauling sites are meeting or exceeding weekly goals.

Inside Commercial Sales Representative

Waste Management Company
03.2017 - 09.2021
  • Responsible for interfacing with dispatch to address customers' concerns and ensure customer satisfaction
  • Responsible for selling Waste Management products and services
  • Effectively communicate with customers to resolve billing and service issues
  • Coordinate sales contests and results for the commercial team
  • Expertise in managing client accounts while meeting quarterly sales goals.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Cultivated long-lasting partnerships with key clients, leading to increased repeat business and referrals from satisfied customers.

Residential Customer Service Specialist

Waste Management Company
11.2014 - 03.2017
  • Responsible for identifying and resolving customer service issues to ensure customer satisfaction
  • Responsible for meeting or exceeding sales goals for each quarter
  • Trained and mentored new customer service agents in processes and systems
  • Provided resolutions for customer service complaints and conflicts
  • Delivered exceptional customer service.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

Recruiter

CON WAY FREIGHT
03.2014 - 10.2014
  • Recruited for Boston, Buffalo, and Cleveland regions
  • Responsible for auditing candidate's applications and background checks
  • Assisted candidates in correcting applications through hiring website
  • Exported candidate's information from Taleo to PeopleSoft prior to starting employment
  • Answer inquiries from hiring managers and provide candidate information verbally and electronically
  • Coordinated hiring conference calls with managers and supervisors
  • Responsible for preparing offer letters and extending offers through Taleo
  • Audited drug screenings and consolidated results electronically

Education

Bachelors in Business Administration -

Central State University
Wilberforce, OH
01.2011

Skills

  • Proficient in Microsoft Office and experience in a variety of business applications
  • Strong ability to work effectively independently or in a team environment
  • Sales and retention
  • Team building
  • Dispatch software
  • Stress Tolerance
  • Work Order Management
  • Active Listening
  • Multitasking Abilities
  • Microsoft Office
  • Organizational Skills
  • Problem-Solving

Accomplishments

    I have been apart of the diversity and inclusion department within Waste Management. We have sponsored several events within the community to promote WM as a proud company that represents Diversity and Inclusion.

Awards

  • Received stellar award for highest residential sales.
  • Received Emerald Circle award for highest quarterly sales.
  • Recognized for achieving 100% quality scores on documents from third parties on the customer's behalf.

Timeline

Commercial/Residential Dispatcher

Waste Management Company
09.2021 - Current

Inside Commercial Sales Representative

Waste Management Company
03.2017 - 09.2021

Residential Customer Service Specialist

Waste Management Company
11.2014 - 03.2017

Recruiter

CON WAY FREIGHT
03.2014 - 10.2014

Bachelors in Business Administration -

Central State University

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Takeshia Tillman