Takhli S. Perry
Chicago,IL
Summary
A strong team player when working as a member of an integrated team, as well as a versatile independent contributor. A sincere, persistent, confident, self-motivated individual, comfortable with a high volume of simultaneous responsibilities. Committed to a high level of professionalism, to follow-through and provide service excellence. A responsible, experienced person possessing strong organizational, human relations and communication skills with a solid educational background. Capable of assimilating new processes quickly and adapting knowledge to a wide range of environments.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Evention LLC
Chicago , IL
10.2022 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Led on- and off-site customer support teams across multiple time zones.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Registered Tax Preparer
Major Taxes
Memphis , TN
11.2019 - 05.2024
- Prepare personal and business state and federal income tax returns for clients in various states
- Provide light bookkeeping services during the year for business clients.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Organized paperwork for efficient review by senior staff members.
- Assisted customers with any questions they had about their taxes or filing status.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
Client Service Support Specialist
RDG Professional Services
07.2020 - 07.2023
- Work intensively to ensure all day to day administrative duties are handled in a timely manner i.e
- Creating invoices, real time updates on stock, inventory and new or pending orders Processes the sending out of Ambassador Promo Parcels locally, nationally and internationally ensuring all accompanying documents and tariffs/duties are paid Train new Brand Ambassadors on iShop GRADY platform and pay system: creates, processes and settles monthly expense reports Build and Manage relationships with potential customers and clients, past customers and clients; while maintaining a working relationship with the design and social media teams
- Provided technical support to customers via phone and email.
- Coordinated with vendors for product ordering and delivery services.
Senior Administrative Associate
BAYER - CROPSCIENCE, BASF
10.2012 - 01.2020
- In this multi-assigned role, Executive office support was provided to 2 Global Directors and 2 U.S
- Directors, including a staff of 60
- Daily duties included organizing the Directors’ calendars, scheduling internal and external meetings, making international travel arrangements, and completing complex expense reports
- Monthly duties included scheduling manager meetings, taking minutes, monitoring and preparing operating expense budget reports, ordering office equipment, furniture, and supplies
- Created various signage
- Facilitated various internal trainings and made safety presentations to all guests
- Event Coordinator for yearly employee conference
- Obtained CPR certification.
Senior Administrative Assistant II
ST. JUDE CHILDREN’S RESEARCH HOSPITAL
06.2010 - 05.2012
- Provided high level of executive and administrative support for Radiation Oncologists, Physicists, and the Chief of Staff in the Radiological Sciences Department
- Other duties included providing administrative support to the Director of Radiation
- Oncology, including manuscript and grant preparation, managing patients database files, preparing travel arrangements (domestic and global), submitting payment requests.and receipt reconciliation.
Administrative Secretary
THE REGIONAL MEDICAL CENTER AT MEMPHIS- ELVIS PRESLEY MEMORIAL TRAUMA CENTER
01.1993 - 01.2009
- In this dual assigned role, primary responsibilities included providing exceptional support to the Executive Director of
- Trauma, Burn and Wound Care Services and the Director of Emergency Services
- Transcribed AdHoc and weekly Nurse
- Manager meeting minutes Compiled data and prepared monthly reports for additional Executive Medical Staff review
- Monitored budget records, completed payroll, assisted co-workers with minor computer and software problems
- Assisted with the creation of more than 20 forms and signage used throughout the hospital and clinics, Served on the Humanitarian and Grievance Committees for over 10 years.
Education
Bachelors of Science - Database Management
STRAYER UNIVERSITY
01.2009
Computer Information Studies
UNIVERSITY OF PHOENIX
01.2006
Graduate-Associate of Applied Science - Microcomputer Management Technology, Accounting
STATE TECHNICAL INSTITUTE
MEMPHIS01.1990
Skills
- Scheduling
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
- Microsoft Office expertise
- Multi-Task Management
- CRM Software
- Microsoft Office Suite
- Technical Support
- Professional telephone demeanor
- Medical terminology knowledge
- Critical Thinking
- Typing 65 WPM
- Microsoft PowerPoint
- Microsoft Excel
- Administrative Support
References
PROFESSIONAL REFERENCES
Ms. Stephanie Henderson, Executive Assistant to Senior
Vice President of Nursing, Trauma and Emergency Services
The Regional Medical Center Memphis
901-545-7888
Ms. Teretha Davie, Insurance Verification Specialist
St. Jude Children’s Research Hospital
Memphis, TN
901-595-5843
Mr. Bradley Guttridge, Global Director
BASF (Formerly Bayer CropScience)
Memphis, TN
919-475-3287
Mr. Jarvis Johnson, Human Resources Director
Grady Memorial Hospital
Atlanta, GA
678-815-9312
Timeline
Customer Service Representative
Evention LLC
10.2022 - Current
Client Service Support Specialist
RDG Professional Services
07.2020 - 07.2023
Registered Tax Preparer
Major Taxes
11.2019 - 05.2024
Senior Administrative Associate
BAYER - CROPSCIENCE, BASF
10.2012 - 01.2020
Senior Administrative Assistant II
ST. JUDE CHILDREN’S RESEARCH HOSPITAL
06.2010 - 05.2012
Administrative Secretary
THE REGIONAL MEDICAL CENTER AT MEMPHIS- ELVIS PRESLEY MEMORIAL TRAUMA CENTER
01.1993 - 01.2009
Bachelors of Science - Database Management
STRAYER UNIVERSITY
Computer Information Studies
UNIVERSITY OF PHOENIX
Graduate-Associate of Applied Science - Microcomputer Management Technology, Accounting
STATE TECHNICAL INSTITUTE