Takiara Burkes
Atlanta,Georgia
Summary
Experienced with patient care support and effective communication. Utilizes organizational skills and attention to detail to ensure smooth healthcare operations. Knowledge of healthcare procedures and patient relationship management.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
State of Ga
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed approximately 30 incoming calls, emails and faxes per day from patients.
Patient Care Representative
Fayette Dermatology
02.2022 - 08.2024
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Scheduled approximately 50 patients per week and made reminder calls.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
Education
High School Diploma -
Hapeville Charter
Atlanta, GA05.2020
Some College (No Degree) - Healthcare Management
Georgia Military College
Milledgeville, GASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Scheduling
- Appointment scheduling
Timeline
Administrative Assistant
State of Ga
02.2023 - Current
Patient Care Representative
Fayette Dermatology
02.2022 - 08.2024
Some College (No Degree) - Healthcare Management
Georgia Military College
High School Diploma -
Hapeville Charter
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