Takira Strogen
Haughton,LA
Summary
As a dedicated Customer Service Representative, I offer skills in prioritizing and multitasking within a fast-paced work environment. I effectively collaborate as part of a team to achieve both personal and business objectives.I am known for skillfully managing escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Youngwilliams
Bossier City, Louisiana
03.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Successfully de-escalated customer concerns while maintaining a calm and friendly demeanor.
- Utilized authorized scripts to calm angry customers in telephone conversations.
- Conversed with customers to comprehend their needs, resolve issues, and respond to product inquiries.
Private Caregiver
Everlines Loving Arms
Benton, Lousiana
02.2020 - 11.2020
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Kept detailed records of the care services provided to clients, noting any changes in their condition or adjustments to their treatment plan.
- Conducted light housekeeping tasks, including laundry, organizing living areas, and changing bedding.
Team Member
Taco Bell
Bossier City, LA
12.2018 - 02.2020
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
Education
High School Diploma -
Haughton High School
Haughton, LA01-2019
Skills
- Account Updating
- Inbound and Outbound Calling
- Documentation Skills
- High-Energy Attitude
- Multitasking Management
- Active Listening Abilities
- De-escalation Techniques
- Typing Speed: 27 WPM
- Positive and Professional Demeanor
- Professional Telephone Manner
Timeline
Customer Service Representative
Youngwilliams
03.2021 - Current
Private Caregiver
Everlines Loving Arms
02.2020 - 11.2020
Team Member
Taco Bell
12.2018 - 02.2020
High School Diploma -
Haughton High School
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