Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takita Watson

Beaumont,TX

Summary

Dynamic Healthcare Insurance Specialist with proven expertise at TTEC in regulatory compliance and claims management. Adept at enhancing customer service and maintaining high ethical standards. Successfully improved patient care through effective communication and collaboration, while demonstrating strong documentation skills and a commitment to continuous learning in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Heathcare Insurance Specialist

TTEC
Beaumont, TX
02.2025 - Current
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.

Salon Owner/Operator

CAKED Beauty Bar
Houston
04.2006 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Raised property accuracy and accountability by creating new automated tracking method.

Pharmacy Trainee/DH

Walgreens Pharmacy
Beaumont, TX
11.2024 - 02.2025

As a Trainee , answering phone calls related to prescriptions, refills, or other inquiries.

Greeting patients

assist patients with finding over-the-counter medications or providing basic information.

Providing customer service

.assisting patients with their prescriptions, answering questions, and addressing concerns.

Data entry

.data entry for prescriptions, patient records, and other pharmacy information.

Processing insurance claims

.processing of insurance claims,

Training and education

.participate in training programs and continuing education courses to learn about pharmacy operations, regulations, and medication

Pharmacy Technician Trainee

CVS Pharmacy
Beaumont, TX
04.2022 - 11.2024
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

Bachelors - Surgical Technician

Fortis College
Houston, TX

Bachelors - Theology

GMOR Theology Studies
Houston, TX

Licensed - Cosmetology

Visible Changes University
Houston, TX
07.1998

Skills

  • Documentation skills
  • Policy analysis
  • Regulatory compliance
  • Account management
  • Documentation
  • Claims management
  • Reporting skills
  • Customer service
  • Claims reporting systems
  • Client account management
  • Client needs analysis
  • Health insurance
  • Upselling
  • Territory expansion
  • Lead development
  • Marketing strategies
  • Business planning

Timeline

Heathcare Insurance Specialist

TTEC
02.2025 - Current

Pharmacy Trainee/DH

Walgreens Pharmacy
11.2024 - 02.2025

Pharmacy Technician Trainee

CVS Pharmacy
04.2022 - 11.2024

Salon Owner/Operator

CAKED Beauty Bar
04.2006 - Current

Bachelors - Surgical Technician

Fortis College

Bachelors - Theology

GMOR Theology Studies

Licensed - Cosmetology

Visible Changes University