
Dynamic Healthcare Insurance Specialist with proven expertise at TTEC in regulatory compliance and claims management. Adept at enhancing customer service and maintaining high ethical standards. Successfully improved patient care through effective communication and collaboration, while demonstrating strong documentation skills and a commitment to continuous learning in fast-paced environments.
As a Trainee , answering phone calls related to prescriptions, refills, or other inquiries.
Greeting patients
assist patients with finding over-the-counter medications or providing basic information.
Providing customer service
.assisting patients with their prescriptions, answering questions, and addressing concerns.
Data entry
.data entry for prescriptions, patient records, and other pharmacy information.
Processing insurance claims
.processing of insurance claims,
Training and education
.participate in training programs and continuing education courses to learn about pharmacy operations, regulations, and medication