Takiyah-A. Wilkes
Toluca Lake
Summary
Accomplished professional with a proven track record at The Walt Disney Company, excelling in customer service and administrative support. Expert in managing complex projects and fostering strong relationships, demonstrated through streamlined processes and enhanced operational efficiency. Skilled in Microsoft Office Suite and adept at problem-solving, consistently delivering high-quality results under pressure.
Overview
18
18
years of professional experience
Work History
Senior Department Clerk
The Walt Disney Company
08.2022 - Current
- Managed multiple priorities simultaneously, meeting deadlines and maintaining high-quality work standards under pressure.
- Handled sensitive information with discretion, maintaining confidentiality at all times as required by company policy or legal regulations.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for products and services used within the department.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Facilitated effective communication amongst team members through regular updates via email or during staff meetings.
- Provided exceptional customer service to internal and external clients, ensuring satisfaction and timely resolution of issues.
- Input data into spreadsheets and databases.
Test Administrator
West Coast University
12.2019 - 07.2022
- Fostered positive relationships with faculty members, collaborating on efforts to improve overall testing experiences for students.
- Provided exceptional customer service to students and faculty, addressing inquiries related to test scheduling and logistics.
- Increased efficiency by maintaining detailed records of administered tests, scores, and other relevant information.
- Ensured accurate test results by effectively monitoring and proctoring examinations.
- Supported students with special needs by coordinating accommodations according to established guidelines.
Assistant Registrar
West Coast University
02.2014 - 07.2019
- Evaluated transfer credit requests in accordance with institutional policies, streamlining the transfer process for incoming students.
- Proofread and edited documents for accuracy and grammar.
- Provided exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
- Maintained accurate student records, contributing to efficient administration and data-driven decision making.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Greeted every guest with personable approach and provided knowledgeable service.
Junior Class Coordinator
University of Southern California, USC
02.2007 - 07.2013
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Education
MBA - Tourism Management
Colorado State University
Fort Collins, CO12.2020
Pacific Islands Studies
University of Hawaii At Manoa
Honolulu, HI08.2005
Skills
Customer Service
Administrative Support
Time Management
Dedicated Team Player
Project Management
Records Management
Relationship Building
Tech-Savvy
Business Administration
Microsoft Office Suite
Coordination
Complex Problem-Solving
Accomplishments
Received four Disney Recognitions during my tenure in the Legal Department at The Walt Disney Studios.
Received The Most Friendliest Award at West Coast University as a test administrator.
Timeline
Senior Department Clerk
The Walt Disney Company
08.2022 - Current
Test Administrator
West Coast University
12.2019 - 07.2022
Assistant Registrar
West Coast University
02.2014 - 07.2019
Junior Class Coordinator
University of Southern California, USC
02.2007 - 07.2013
MBA - Tourism Management
Colorado State University
Pacific Islands Studies
University of Hawaii At Manoa