Takiyah Cummings
Boston,US
Summary
E-commerce Manager with over 8 years of expertise in marketing, operations, and customer service, adept at enhancing e-commerce strategies and customer engagement. Skilled in utilizing tech systems like Shopify, Toast, and Crunchtime for inventory and logistics management, ensuring efficient order processing and delivery. Proven leadership in training teams and managing large-scale catering operations, aiming to leverage extensive background to drive e-commerce innovation and growth.
Overview
9
9
years of professional experience
Work History
E-Commerce Manager
Tatte Bakery and Cafe
07.2023 - Current
- Responsible for training all Tatte catering drivers about standard operating procedures as well as Schedule and train all internal delivery drivers
- Contributes to the continued growth of the catering business by completing callbacks and/or email follow-ups with existing customers to ensure the best customer outcome
- Assists clients in menu planning and delivery instructions as well as other services that may be requested
- Lead the prep and production team of all catering orders
- Work with and utilize third-party services and systems (Toast,Vromo, and Ezcater) to ensure timely off-premise delivery and onsite pickup of food orders to/by catering clients
- Delegating inventory responsibilities to others while also maintaining and spearheading the logistics of the inventory while using systems such as Crunchtime to maintain and keep track of product numbers.
E-Commerce Admin Supervisor (Tatte at Home)
Tatte Bakery & Cafe
10.2021 - 07.2023
- Former Operations liaison to the e-commerce business Tatte at Home, and, in partnership with the Operations General Manager, supervised the packing team and also prepared wholesale B2B services
- Was primarily responsible for Inventory, fulfilment, logistics (with systems such as Shopify, Toast and Crunchtime that ensured organization amongst products and kept track of inventory)
- Provided customer communication, and order processing to support our client's eCommerce distribution.
E-commerce Team Lead
Legal Sea Foods
11.2017 - 01.2021
- Customer service Associate turned Team lead in the eCommerce Department of a well-known Seafood franchise
- Was involved with the ordering and editing of seafood orders that were being delivered throughout the country as well as being the liaison for corporate gifting and also head of customer service for the products that were ordered on HSN
- Was the Go-to point person for newer reps to get them familiar with Restaurant tech systems and other aspects of the department.
Operations Associate (Rewards Redemption)
Foodler
07.2015 - 07.2016
- Ran the day-to-day operations for the Rewards Redemption program
- Provided Merchandise to restaurants that have partnerships with the company
- Teamed up with the marketing department and brainstormed ideas for promo work and making sure they have enough materials for recruitment events in various participating cities
- Provided Stellar Customer service to loyal Foodler Customers.
Education
Bachelor of Science - Business Administration
Johnson C. Smith University
Charlotte, NCMaster's degree - Organizational Management
Southern New Hampshire University
Manchester, NHDEI in the workplace - Business
University of Florida Business School
Tampa06.2021
Skills
- Marketing
- Customer service
- E-Commerce
- Written Communication
- Oral Communication
- Operations management
- Microsoft Office
- Google Docs
- Leadership
- Experienced
- Product management
- Management
- Inventory Management
- Logistics
Timeline
E-Commerce Manager
Tatte Bakery and Cafe
07.2023 - Current
E-Commerce Admin Supervisor (Tatte at Home)
Tatte Bakery & Cafe
10.2021 - 07.2023
E-commerce Team Lead
Legal Sea Foods
11.2017 - 01.2021
Operations Associate (Rewards Redemption)
Foodler
07.2015 - 07.2016
Bachelor of Science - Business Administration
Johnson C. Smith University
Master's degree - Organizational Management
Southern New Hampshire University
DEI in the workplace - Business
University of Florida Business School