Takorah Austin
Las Vegas,NV
Summary
Dynamic Luxury Services Ambassador with proven expertise in customer engagement, time management, and team collaboration. Committed to enhancing guest experiences and ensuring operational efficiency.
Overview
7
7
years of professional experience
Work History
Luxury Services Ambassador
Resort World Genting
Las Vegas, NV
01.2025 - Current
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Assisted in organizing promotional events to enhance guest engagement and satisfaction.
- Collaborated with team members to maintain cleanliness and safety standards throughout the resort.
- Provided support during high-traffic periods, ensuring smooth operations at various resort facilities.
Resort Services Overnight Manager
ARIA Resort & Casino Las Vegas
Las Vegas, NV
01.2021 - 09.2024
- Supervised overnight operations to ensure exceptional guest experience and service quality.
- Coordinated staff assignments to optimize workflow and maintain efficient service standards.
- Monitored security systems and responded promptly to incidents, ensuring guest safety.
- Managed inventory levels, ordering supplies as needed to support overnight operations.
- Conducted employee performance evaluations, providing constructive feedback for improvement.
Front Desk Guest Service Representative
The Grand Pacific Palisades
Carlsbad, CA
03.2019 - 11.2021
- Managed guest check-in and check-out processes, ensuring seamless experiences for all guests.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping and maintenance teams to maintain high standards of property cleanliness and functionality.
- Processed reservations through property management system, optimizing occupancy rates and revenue generation.
- Developed strong relationships with repeat guests, personalizing services to encourage return visits and positive reviews.
Education
Associate of Science - Hospitality Management
The Grand Canyon University
Phoenix, AZ05-2021
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Time management
- Public relations strategies
- Public speaking
Timeline
Luxury Services Ambassador
Resort World Genting
01.2025 - Current
Resort Services Overnight Manager
ARIA Resort & Casino Las Vegas
01.2021 - 09.2024
Front Desk Guest Service Representative
The Grand Pacific Palisades
03.2019 - 11.2021
Associate of Science - Hospitality Management
The Grand Canyon University