Takyla Brown
Summary
Through experiences in retail and the restaurant industry, I have gained customer service and problem-solving skills that can transfer over to any field. I have been trained for leadership, learning how to encourage colleagues to achieve sales goals and task completion. I am looking for a more professional environment to strengthen and test my skills. With a willingness to learn and the work ethic of someone who is quality-oriented, I am your best candidate.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Takeout/Server/Food Runner
Bj's Restaurants And Brewhouse
03.2022 - Current
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Helped customers choose menu items with advice, answers to questions and assistance with dietary concerns
- Maximized satisfaction with prompt handling of special requests and retrieving extra items
- Increased revenue with skilled suggestions of additional purchases, especially high-profit items
Seasonal Receptionist
H & R Block
01.2023 - 04.2023
- Completed basic bookkeeping and document filing.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Handled payment processing and provided customers with receipts, proper bills, and change.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
Cashier
THB Bagelry & Deli
07.2021 - 01.2023
- Monitored stock levels and assisted in replenishing condiments, cups, chips and coffee to prevent inconvenience with guests
- Handled store opening with consistent attention to established requirements to avoid disruptions in workflow and assembly
- Managed customer needs and delegated tasks to employees for optimal coverage and efficient workflow
- Sanitized surface areas to prevent illness to keep employees and guests safe.
Team Member
JoAnn Fabrics
08.2021 - 01.2022
- Updated signage for new pricing and special in-store events and promotions to optimize store sales
- Assisted with customer queries in-store and by phone for maximum customer support coverage
- Handled day-to-day stock replenishment and visual merchandising to make products appeal to guests
- Collected cash payments and processed credit card transactions to serve guests quickly
Senior Sales Lead
Old Navy
07.2019 - 04.2021
- Managed customer needs and delegated tasks to employees for optimal coverage and efficient workflow
- Increased credit sales with innovative sales techniques improving store numbers drastically.
- Trained new sales personnel on company policies, customer acquisition, strategies, and successful sales techniques to enhance employee work ethic and success
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Education
No Degree - General Studies
Howard Community College
Columbia, MD2021
High School Diploma -
Long Reach High School
Columbia, MD2019
Skills
- Client Relationship Building
- Process Improvement
- Data Analytics
- Conflict Resolution
- Health and Safety Management
- Consumer Marketing
- Planning and Coordination
- Sales Techniques
Certification
- Certified Leasing Professional, TheeSeeds, LLC - [11/23/23-01/05/24]
- Integrated Accessibility Regulations Training - [01/2022]
Timeline
Seasonal Receptionist
H & R Block
01.2023 - 04.2023
Takeout/Server/Food Runner
Bj's Restaurants And Brewhouse
03.2022 - Current
Team Member
JoAnn Fabrics
08.2021 - 01.2022
Cashier
THB Bagelry & Deli
07.2021 - 01.2023
Senior Sales Lead
Old Navy
07.2019 - 04.2021
No Degree - General Studies
Howard Community College
High School Diploma -
Long Reach High School
- Certified Leasing Professional, TheeSeeds, LLC - [11/23/23-01/05/24]
- Integrated Accessibility Regulations Training - [01/2022]
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