Ta’Kyra Hillsman
Saint Clair Shores,MI
Summary
Highly efficient and organized individual that’s well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skills and efficiency.
Overview
6
6
years of professional experience
Work History
Account Executive
United Wholesale Mortgage
Pontiac, MI
09.2024 - Current
- Engaged with broker accounts in all 50 states to foster loyalty and ensure consistent communication.
- Facilitated training and education for brokers on program products, guidelines, and processes.
- Engaged with clients to foster satisfaction and enhance long-term retention strategies.
- Developed tailored mortgage solutions to meet diverse client needs.
- Collaborated with internal teams to streamline loan processing workflows.
- Analyzed market trends to inform strategic sales approaches and product offerings.
- Monitoring the performance of accounts in my pipeline
Sales/Service Clerk | Processing Clerk
United States Postal Service, USPS
07.2022 - 08.2024
- Greeted incoming customers and answered questions about available services.
- Assists third-party companies with monetary distributing and processing
- Closed work out orders by accepting payments, issuing receipts and filing documents and company receipts.
- Assists clients with notary and passport inquiries
- Maintained and organized service reception area and checkout counters.
- Work closely with other employees mail processing and distribution
Senior Processing | Payoff Specialist
Rocket Mortgage
05.2020 - 07.2022
- Working closely with clients and ensuring them clarity of what’s needed to prevent any delays in the loan process
- Ensuring that the dollar amounts and payment instructions are accurate to pay the lien off in full
- Receiving and processing documents, keeping them updated and maintaining the logs
- Consistently meet quality and production metrics
Education
High School Diploma -
Madison High School
Madison Heights, MISkills
- Verbal and written communication
- Active Listening
- Call Volume and Quality Metrics
- Product and Service Knowledge
- Strong Analytical and Problem-Solving Skills
- Sales Quota Achievement
- Time Management
- Microsoft Excel/Outlook
- Data Entry and Research Skills
- Multi-tasking
Timeline
Account Executive
United Wholesale Mortgage
09.2024 - Current
Sales/Service Clerk | Processing Clerk
United States Postal Service, USPS
07.2022 - 08.2024
Senior Processing | Payoff Specialist
Rocket Mortgage
05.2020 - 07.2022
High School Diploma -
Madison High School