Takyra Newson
Sikeston,MO
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy, demonstrated during tenure at Carenet Health. Skilled in customer service and Microsoft Outlook, I excel in active listening and problem-solving, significantly enhancing customer loyalty and operational efficiency.
Experienced Crew Trainer with 2 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Carenet Health
12.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered telephone calls to offer office information, answer questions, direct calls to staff, and scheduled appointments
Crew Trainer
McDonald's
03.2020 - 02.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
No Degree - Medical Assisting
Cape Career And Technology Center
Cape Girardeau, MO08.2022
High School Diploma -
Cape Central High School
Cape Girardeau, MO05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Outlook
- Scheduling
- Staff Training
- HIPAA Compliance
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Phlebotomy
Certification
Registered Medical Assistant
Timeline
Remote Customer Service Representative
Carenet Health
12.2022 - 10.2023
Crew Trainer
McDonald's
03.2020 - 02.2022
No Degree - Medical Assisting
Cape Career And Technology Center
High School Diploma -
Cape Central High School
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