Takyra Porter
Wellington,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Medely
West Palm Beach, FL
12.2022 - 01.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Unarmed Security Guard
Miami Management
West Palm Beach, FL
10.2020 - 08.2022
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Communicated effectively with customers in order to provide excellent customer service experience.
- Responded promptly to inquiries from staff members regarding security issues or concerns.
- Prepared detailed incident reports when required for review by management team members.
- Verified identification documents presented by individuals entering the facility as part of routine security procedures.
Customer Service Representative
Xfinity Comcast
West Palm Beach, FL
11.2019 - 12.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Retail Sales Associate
Footlocker.com Inc.
West Palm Beach, FL
09.2018 - 10.2019
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School Diploma -
Wellington High School
Wellington06-2021
Skills
- Medical Terminology
- Customer Service
- Quick Problem Solver
- Payment Collection
- Data Entry
- Medical Billing
- ID Verification
- Security Operations
- Detail Orientation
- Flexible Schedule
Certification
- Guard card
- Class D license
Languages
English
Full Professional
Timeline
Medical Assistant
Medely
12.2022 - 01.2024
Unarmed Security Guard
Miami Management
10.2020 - 08.2022
Customer Service Representative
Xfinity Comcast
11.2019 - 12.2020
Retail Sales Associate
Footlocker.com Inc.
09.2018 - 10.2019
High School Diploma -
Wellington High School
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