TAL MITCHELL
Portland,OR
Summary
Proactive Assistant General Manager with history of success managing operations, building teams, and equipping employees with skills to adeptly handle business needs. Offers versatile experience combined with sound judgement and strong problem-solving abilities. Dedicated to building a communicative and collaborative team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Salt And Straw
2023.09 - Current
- Managed team schedule with eye for coverage needs, guest traffic, and employee strengths.
- Assisted in the recruitment, hiring, and onboarding process for new team members to build a capable, well-balanced team
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance and ensure healthy team environment
- Analyzed customer feedback trends to identify areas of improvement and develop solutions.
Shift Lead
Salt & Straw
2023.02 - 2023.09
- Supervised shifts, ensuring the smooth flow of operations while delegating team member tasks
- Safely handled in-store cash, change orders, and deposits
- Thoughtfully provided positive guest service experiences
- Encouraged a positive and communicative team environment.
Shift Leader/Catering Coordinator
Chick-fil-A
2021.08 - 2023.02
- Supervised shifts and maintained flow of operations during store hours, delegating team tasks and roles
- Supported sense of urgency and quality of product
- Safely handled in-store cash, change orders, and deposits
- Received and prepared caterings and assigns catering drivers
- Provided exceptional customer service, ensuring guest satisfaction.
Shift Trainer
Chick-fil-A
2018.07 - 2021.08
- Thorough knowledge of Front of House operations
- Ensured trainees prioritize food quality and food safety
- Oversaw and coached team members on appropriate positions, with primary focus on hospitality and positive customer experience
- Ability to assign or move team members according to their strengths in order to provide fast and accurate service.
Education
High School Diploma -
Mitchell Academy
Grand Junction, CO05.2018
Skills
- Food safety
- Hospitality
- Catering
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Training and Development
- Business Leadership
- Ethical Standards
- Manage Operations
- Financial Reporting
Accomplishments
- Managed shop and trained new GM and AGM for Salt & Straw, Ice Blocks, CA (Nov-Dec 2023)
- Executed all team training as SWAT 2 for Salt & Straw Vancouver's grand open (Dec 2023-Jan 2024)
Certification
Food Handlers Certification, Oregon Health Authority, 2021-2024
Timeline
Assistant General Manager
Salt And Straw
2023.09 - Current
Shift Lead
Salt & Straw
2023.02 - 2023.09
Shift Leader/Catering Coordinator
Chick-fil-A
2021.08 - 2023.02
Shift Trainer
Chick-fil-A
2018.07 - 2021.08
High School Diploma -
Mitchell Academy
Food Handlers Certification, Oregon Health Authority, 2021-2024
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