Mary Ah Key
Pearl City,HI
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Case Manager
Alternatives Structures International
Waianae, HI
12.2023 - 12.2025
- Assisted clients in navigating social services and resources.
- Collaborated with multidisciplinary teams to develop care plans.
- Conducted intake assessments to evaluate client needs and goals.
- Documented case notes and maintained accurate client records.
- Provided support in crisis intervention and conflict resolution strategies.
- Participated in training sessions to enhance case management skills.
- Coordinated referrals to community resources and services for clients.
- Monitored client progress and adjusted interventions as necessary.
Residential Assistant
Hale Na'au Pono
Pearl City, HI
01.2021 - 11.2023
- Assisted residents with daily living activities, fostering independence and enhancing quality of life.
- Developed and implemented individualized care plans in collaboration with healthcare professionals.
- Coordinated recreational activities, promoting social engagement and community involvement among residents.
- Monitored resident health and safety, reporting concerns to appropriate staff for timely intervention.
- Maintained accurate documentation of resident progress and incidents, ensuring compliance with regulatory standards.
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
Residential Assistant
Hale Na'au Pono
Pearl City, HI
06.2016 - 12.2017
- Trained new staff on best practices for resident interaction and care protocols, enhancing team effectiveness.
- Advocated for residents' needs during interdisciplinary meetings, contributing to holistic care approaches.
- Streamlined communication processes between staff and families, improving information flow and support services.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
Education
High School Diploma -
Leone High School
American Samoa05-1992
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Effective communication
- Teamwork
- Active listening
- Conflict Resolution
- Advocacy
- Crisis Intervention
- Organization
- Positive Attitude
Timeline
Case Manager
Alternatives Structures International
12.2023 - 12.2025
Residential Assistant
Hale Na'au Pono
01.2021 - 11.2023
Residential Assistant
Hale Na'au Pono
06.2016 - 12.2017
High School Diploma -
Leone High School