Taleah Towns
Louisville,KY
Summary
Dynamic Assistant Manager with a proven track record at Taco Bell, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and problem-solving, significantly reducing cash discrepancies. Skilled in customer service and retail operations, I drove business growth through strategic planning and exceptional service, mentoring staff towards excellence.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Taco Bell
Louisville, KY
10.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Baccalaureate Health Information Management - Public Health
Western Kentucky University
Bowling Green, KYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Task delegation
- Goal setting
- Efficient in excel/spread sheet ppt etc
- Retail operations
Timeline
Assistant Manager
Taco Bell
10.2020 - Current
Baccalaureate Health Information Management - Public Health
Western Kentucky University